Responsible for the success of a multi-million dollar B2B eCommerce site. Managing a diverse, multi- disciplinary team to drive product development and enhancements, ensuring a seamless and engaging experience for our customers. Using analytics, stakeholder input, customer research, and business needs to identify customer needs and develop effective digital solutions through multi-year roadmaps and go-to-market strategies. Proactively resolving issues, successfully launching new features and enhancements, and ensuring meaningful, measurable results.• Developing digital strategy and roadmaps with senior leadership.• End-to-end product management. Setting milestones and release dates. Delivering solutions that are on time, on budget, and drive user engagement.• Conducting research. Identifying gaps, describing customer needs, developing business cases, and proposing solutions that support key business initiatives and improve user experience.• Agile development. Adapting, pivoting, and changing to meet customer needs based on market feedback, analytics, and testing.• Managing a cross-functional team. Working with internal and external teams to develop proposals, contracts, and SOW documents. • Budget management. Revenue and cost forecasting.• Working with Sales and Marketing on go-to-market activities including product documentation, customer messaging, training, etc.

Responsible for the planning, development and life-cycle maintenance and evolution of digital platforms, technology-based apps and related tools. Designing, documenting, and implementing features and functionality to address market problems. • Developing roadmaps with senior leadership.• End-to-end product management. Setting milestones and release dates. Delivering solutions that are on time, on budget, and drive user engagement.• Identifying digital solutions that meet business needs and the needs of the user audience, and which are aligned to organizational strategies.• Defining user stories, determining minimal viable product, product-market fit, and business constraints.• Prioritizing product backlog, developing work breakdown structures via epics and user stories, defining testing and acceptance criteria.• Agile development. Adapting, pivoting, and changing to meet customer needs based on market feedback, analytics, and testing.• Managing a cross-functional team. Working with internal and external teams to develop proposals, contracts, and SOW documents. • Budget management. Revenue and cost forecasting.• Working with Sales and Marketing on go-to-market activities including product documentation, customer messaging, training, etc.

Technology Product Manager: 2014-2017Senior Product Manager: 2017-2019• Leading digital product management for all K-12 apps, platforms, and commerce sites.• Creating and executing development roadmaps to support key business initiatives.• End-to-end product management. Setting milestones and release dates. Delivering solutions that are on time, on budget, and drive user engagement.• Setting department goals. Defining, measuring, and reporting success through KPIs.• Defining user stories, determining minimal viable product, product-market fit, and business constraints.• Building a deep understanding of user needs through qualitative and quantitative research, usage data, customer input, and internal knowledge • Prioritizing product backlog, developing work breakdown structures via epics and user stories, defining testing and acceptance criteria.• Agile development. Adapting, pivoting, and changing to meet customer needs based on market feedback, analytics, and testing.• Managing a cross-functional team. Working with internal and external teams to develop proposals, contracts, and SOW documents. • Budget management. Revenue and cost forecasting.• Working with Sales and Marketing on go-to-market activities including product documentation, customer messaging, training, etc. • Auditing and honing company analytics sources, reports, and processes to ensure that stakeholders are getting the right information in the right format• People management. Setting team priorities and goals. Empowering team members and developing their skills• Ensuring a large, diverse group of stakeholders is involved and informed

• End-to-end product management for all K-12 products and platforms• Translating customer needs into product requirements and specifications. Interpreting, presenting, and acting on customer input and analytics. Identifying customer needs and gaps, and translating them into actionable features and user stories• Prioritizing requirements that will make the biggest difference for customers. Managing the product backlog• Working closely with engineering and QA teams. Creating and following an implementation plan, troubleshooting issues, and ensuring that goals and requirements are clear • Reviewing, testing, and providing input on responsive interface designs, technical content, and builds. Defining acceptance criteria and KPIs• Measuring and analysing functionality against KPIs. Driving improvements and measurable results guided by analytics, customer expectations, and business needs• Working with Sales and Marketing to inform market positioning and go-to-market strategy• Keeping a large, diverse group of non-technical stakeholders involved and informed. Acting as translator and liaison between engineering teams and business stakeholders• Working with vendors and partners to integrate solutions and technologies

• Proposing and advocating for Nelson’s homework site. Managing its design, development, and launch• Gathering requirements both internally and from customers. Interpreting, presenting, and acting on customer input and analytics. Identifying customer needs and gaps, and translating them into actionable features and user stories• Developing, managing, and prioritizing functional requirements. Managing the product backlog • Reviewing, testing, and providing input on responsive interface designs, technical content, and builds. Defining acceptance criteria and KPIs. Working closely with QA to ensure comprehensive testing• Working with vendors and partners to integrate solutions and technologies• Working closely with Sales, Marketing, Customer Support, and Customers to ensure that customer needs are being met and to inform market positioning and feature rollout

• Working with stakeholders to create customer-facing content CDs and educational websites• Providing input on departmental technology policy, plans, and processes• Providing technology training, guidance, and expertise• Researched and introduced a $40 program that saves up to 20 hours of work when used• Designed, programmed, and implemented an improved customer content interface (Milda) that was more user-friendly, versatile, and required less product development time than its predecessor