David Minshull Email & Phone Number

Leadership• Owned and implemented a number of projects at Tilcon South/Tarmac Ltd and acquired first team leader role at Hewlett Packard. Led a team of six technicians providing daily operational, task and performance management and handling a variety of technical and team issues. Approachable and fair leader able to delegate and empower team members to complete their tasks whilst taking the difficult decisions when required to protect the business.• Co-ordinated the delivery of customer hardware and software requirements whilst successfully maintaining a high level of service. Took a leading role in regular service review meetings between the business and customer. Worked to challenging targets and Service Level Agreements at Hewlett Packard. Measured the success through 95% of calls meeting the agreed service level and satisfied customer feedback.Interpersonal and Communications• Confident communicator able to engage with and listen to team colleagues and customer requirements whilst establishing effective working partnerships with individuals at all levels and across cultures. Experienced call handler with three years experience working with ITIL v3 incident and problem management. Able to adapt own style of communications concisely to a variety of audiences and individual skill levels. • Proactive team player willing to share information to improve individual development whilst skilled in delivering a support service to customer bases with ever changing requirements. Practical and methodical trouble-shooter and problem solver with an excellent understanding of the broader business picture and able to prioritise based on business and service level needs.Specialties: Technical• Acquired experience installing, troubleshooting and resolving Windows Operating Systems and Netware platforms including 95, NT, 2000, XP and Windows 7, Server 2000 and 2003. Practical experience working with Cisco hardware including switches, hubs and routers and Cat 5 infrastructure delivering speeds to 100mb’s. Supported Acer, Toshiba, Compaq, Dell and Hewlett Packard desktops and laptops and MS Office and Lotus Notes Administration.

Listed skills include Infrastructure, Itil, Troubleshooting, Help Desk Support, and 15 others.