David Misch Email & Phone Number

Pasadena CA

• Managed staff and supervised operations to perform Compensation and Pension exams for the Veterans Health Administration (VA).
• I had a direct impact on our growth, by managing staff, developing new regional territories and monitoring the process. o Input (referrals) grew 1312% o Output (completed reports) grew 1265%o Expanded our market share.
• Managed a team of 6 full time employees, which included overseeing day-to-day operations, and fostering career development.
• Ensured company milestones were met and directly contributed to making MSLA top performing contractor for the VA regions it serves.
• Responsible for preparing and reporting monthly contract performance to the VA.
• Evaluated and improved operations process to reduce the average amount of processing time from receipt of claim to exam from 23 to 16 days.

Plymouth, MI

• Functioned as a direct liaison with clients to develop a project plan and ensure all established goals were met.
• Coordinated multiple projects to minimize scheduling conflicts and ensure timelines were upheld.
• Responsible for developing new procedures that increased repeatability and reliability and significant reduction in cost.
• Managed all programs and applications throughout the testing process.
• Led team training and was responsible for developing training documents, training new employees and maintaining continuing education for staff.
• Collected and analyzed data and prepared progress and final reports for clients.

Livonia, MI

• Worked directly with customers to ensure meeting all deadlines for testing timelines.
• Streamlined testing process to decrease time from 8 hours to 2 hours saving 6 hours of down time, thus decreasing cost by 75%.
• Developed training documents to facilitate use by other team members.
• Responsible for the creation and integrity of test and data reports.

Plymouth, MI

• Worked directly with customers to maintain and ensure their satisfaction.
• Broadened the use of robotics to incorporate other forms of automotive testing, streamlining processes and increasing productivity.
• Member of 5S team formed to increase through put and organize and optimize work space while reducing waste.