David Misch Email & Phone Number

Pasadena Ca

Managed staff and supervised operations to perform Compensation and Pension exams for the Veterans Health Administration (VA). • I had a direct impact on our growth, by managing staff, developing new regional territories and monitoring the process. o Input (referrals) grew 1312% o Output (completed reports) grew 1265%o Expanded our market share from 5 to 12 regions• Managed a team of 6 full time employees, which included overseeing day-to-day operations, and fostering career development.• Ensured company milestones were met and directly contributed to making MSLA top performing contractor for the VA regions it serves.• Responsible for preparing and reporting monthly contract performance to the VA. • Evaluated and improved operations process to reduce the average amount of processing time from receipt of claim to exam from 23 to 16 days.• Worked directly with IT team to improve a web-based case management system to make it more efficient.

Plymouth, Mi

• Functioned as a direct liaison with clients to develop a project plan and ensure all established goals were met. • Coordinated multiple projects to minimize scheduling conflicts and ensure timelines were upheld. • Responsible for developing new procedures that increased repeatability and reliability and significant reduction in cost. • Managed all programs and applications throughout the testing process.• Led team training and was responsible for developing training documents, training new employees and maintaining continuing education for staff. • Collected and analyzed data and prepared progress and final reports for clients.

Livonia, Mi

• Worked directly with customers to ensure meeting all deadlines for testing timelines. • Streamlined testing process to decrease time from 8 hours to 2 hours saving 6 hours of down time, thus decreasing cost by 75%. • Developed training documents to facilitate use by other team members. • Responsible for the creation and integrity of test and data reports.

Plymouth, Mi

• Worked directly with customers to maintain and ensure their satisfaction. • Broadened the use of robotics to incorporate other forms of automotive testing, streamlining processes and increasing productivity. • Member of 5S team formed to increase through put and organize and optimize work space while reducing waste.