An experienced technology service delivery leader focused on the customer, organization and technology to drive performance and achieve business objectives. I have a wide background in hardware and software service delivery in enterprise, SMB and consumer markets. I have successfully evolved organizations with responsibilities for: - Service Delivery - Product Release - Training Development/Delivery - Project Management - Customer Advocacy - Escalation Management - Business Development - Partner/Vendor ManagementMy organizations have always been cost effective and I am passionate to achieve high customer and employee satisfaction. I have always succeeded in developing organizations during periods of high growth in the company and/or industry. I specialize in working cross functionally with teams and global operations. I am seeking a leadership role in business operations with a preference in service delivery. Positions I am effective at include:- Director IT Service Delivery or Operations- Technical Support Director- Vendor Management- Program Manager- Business Development- Global Process Analyst- Training Development- SW Support- HW Support- Escalation Management- Customer Advocacy