With over 25 years of work experience in the membership services and hospitality industries, I am a passionate and driven Franchise Owner at Probate Estate and House Clearance, a leading company that provides end-to-end property clearance solutions. My core competencies include marketing communications, customer relationship management, and business development. I am committed to delivering high-quality services with care and understanding, and to creating long-lasting relationships with clients, partners, and communities. I value diversity, innovation, and excellence, and I strive to contribute to the company's vision and growth.As a Franchise Owner, I oversee all aspects of the business operations, from managing the staff and finances, to developing and implementing marketing strategies and campaigns. I also work closely with clients, solicitors, auctioneers, and other stakeholders, to ensure that their needs and expectations are met. I leverage my skills in marketing communications and CRM to promote the company's brand, generate leads, and increase customer satisfaction and loyalty. Since joining the company in March 2023, I have successfully completed multiple projects, including an award-winning probate estate and house clearance for a large and complex property.