Class 2 driver delivering palletised orders to Companies and residential customers within 100 miles of Northampton.

I am a competent and knowledgeable Training Manager for DHL on the Bathstore Home delivery contract. I've trained at all of the outbases across the UK and liaised with the management at these site to negotiate the training requirement. I covered all aspects of training including but not limited to SSOW, manual handling, smart pods, loading vehicles and specific manual handling training to ensure large items were handled correctly in peoples homes with out causing injury or damage. Home delivery training were also part of DHL's "white glove" service which included telephone conversations, a positive attitude towards the customer and room of choice expectations. Also overall requirements whilst being in their property. Within this role I also dealt with the colleagues wages, holidays DP's and other HR related items.

Refresher training to Full Training on various types of MHE from Pump Trucks to VNA. Record Keeping requirements for annual refresher training. Daily observation and safety conversations for any unsafe or dangerous driving.