David Moar Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, County Dublin, Ireland

Local Aspects• Provide leadership and support to local IT personnel• Responsibility for local studio IT budget (planning and execution)• Manage local IT team and ensure highest standard service delivered to the IT customers• Work with the local team to develop team skills and provide technically knowledgeable, proactive, problem-solving team members• Assist local departments and Service Lines in configuring hardware and software for each project• Keep up to date with the latest technologies and make recommendations for technology growth• Managing and understanding of business processes and provide expertise in the design and delivery of IT Service solutions• Single point of contact for Regional IT Infrastructure Manager for all IT service related matters within the studio• Accountable for support and maintenance of IT operations, to include Security, Service Delivery and Applications• Monitor security compliance in accordance with standards, policies and procedures• Play a significant role in long-term planning, including any initiatives geared toward operational excellence• Identify opportunities to reduce studio cost• Other duties as assignedRegional Aspects• Work closely with Regional IT Infrastructure Manager and Production Teams to support all aspects of the businessGlobal Aspects• Support the Global IT team in the delivery of an agile, flexible and scalable Global IT Strategy

County Dublin, Ireland

• Supporting and maintaining all desktop Technologies, Such as Microsoft Office 2010, Office 365, Microsoft Intune, Windows 7, Windows 10, Remote Access, Printer Support, Laptop/Desktop Hardware related issues, Network issues and File Services related issues.• Proactively participate in internal meetings regarding current / future plans on the desktop team• Maintain detailed records for IT equipment control in the desktop environment as per agreed Aon procedures and processes• Supporting desk side equipment relocation and provisioning across all supported UK sites, ensuring appropriate stock is held.• Ensuring technology support meets the customer requirements as defined in the Service Level Agreements.• Assist in the liaison with other business units to forecast requirements, to meet targeted deadlines• Manage the movement of hardware between sites• Assist in maintaining security over Aon IT hardware assets• Manage the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to WEEE regulations• Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base.• Responsible for queue management, for all incidents and service requests• Providing mentoring and training for junior admin staff, with documentation, processes, and queue management.• Support and Travel to AON sites to assist with technical issues / office moves / site visits on 6 sites across Ireland

Dublin City Centre

• Point of contact for anything from the SDM, Desktop team, the customer and external vendors.• Day to day support of the desktop team - overall ticket management, rotas, holidays, queries and general problem queries• Ensure all SLA/KPI's are met by the team. Provide reports of these to the customer and provide detailed explanations of any noteworthy changes in the on-going SLA.• Close monitoring of performance in CSAT, DSAT and open VIP tickets. Reporting on these to the customer during weekly meetings.• Attendance at weekly meetings with SDM and the our customer to drive closure of any issues on the desk, discussion of any futures plans and projects we have coming up and address any risks or concerns we may have in the environment• Building, updating, sharing and acting on any reporting that is currently in place or needs to be created• Managing Desktop team recruitment where necessary• Working in an ITIL environment• Regular performance review of staff and review of current workloads.• Driving of CSI’s / BAU and non BAU projects with the desktop team

Phoenix House, Dublin

Engineer• Building and configuring of hardware and software as desktops, laptops, iPad’s, Mobile Devices, Dictation devices, Printers• Troubleshooting and resolving a wide variety of IT issues like error messages, Citrix, printer connections, application issues, installations, access issues, • Providing a high level of customer service both over the phone and in a face to face environment with the Civil service and members of the Judiciary• Organising, co-ordinating and prioritizing desktop tasks on a day to day basic• Some server administration in regards to setting up/modifying/deleting accounts, changing passwords, uploading licensing, setting up printers• Documentation creation on new or updated processes or proceduresTrainer• Delivering training on a one to one and group basis with High, District, Circuit and Supreme Court Judges and Registrars• Assessing their training needs and supporting them in a wide variety of requirements such as iPad / tablets, Printers, dictation software and hardware, Court intranet navigation, File management. • Creating supporting documentation such as presentations, word documents and hand-outs• Planning and co-ordinating training sessions to accommodate Judges / Registrars schedules

February 2013 – Present, Account Specific Trainer for Operations in IBM• Carrying out Training Needs Analysis for creating and delivering of training programs to meet the needs of the IBM Delivery Centre• Continuous effective Networking both written and verbally to build strong working relationships with management, Agents and colleagues within the Learning and Development team• Continual revision and adding to current course material along with creating new material based on courses and projects that we look to take under our scope. • I have the ability to analyse data and recommend course design and structure for beneficial purpose• Identifying gaps and carrying out gap analysis with regarding to meeting the needs of the accounts within the IBM delivery centre• Ability to be back up trainer on various projects across a the Learning and Development team to meet company needs and account targets• Strong Knowledge of training and the ability to keep upto date with trends

• Granting access and setting up users on different branch based and business unit related applications• Pushing out business related and updated software to new and current Bank of Ireland employees• Troubleshooting and resolving a wide range of computer issues within the Bank of Ireland systems. These can range from things such as connectivity issues, application access issues and errors, remote and virtual PC issues• I also order, reset, configure and repair work specific phones such as Blackberry’s on the BES server and fixed office phones within the business units• Finally, I continually offer a high level of customer service on the phone to our customers in the Bank of Ireland and through email to help the user get the most efficient support required