David Monaghan Email & Phone Number

Responsibilities:Working as part of a team to Fleet Manage and maintain large fleets of vehicles in excess of 5000 units. These fleets consist of anything from small cars to specialist HGV vehicles, all with specialist equipment with different legal requirements. Notable customers I’ve managed include SSE & Balfour Beatty.Achievements:• Working as part of a team of 8 I achieve a wide range of strict daily KPI targets pre agreed with a demanding customer, which results in no heavy financial penalties for the business• I’ve been entrusted to manage SSE’s Red Flag safety procedure. I report my investigations and actions at board level every week. Prior to me taking on the process, there was a high turnover of staff which SSE weren’t happy with.• Using self-taught Excel skills, I was able to reduce a process from 10 hours per week to 30 minutes. As a result I was asked to review a large number of processes across the business and built many spreadsheets which saved countless working hours• I exceed all inhouse quality checks on my work completed

Cheadle Heath, England, United Kingdom

Responsibilities:I was responsible for reviewing colleagues phone calls and written work in all departments of a large business, to ensure they followed inhouse guidelines and met the high work standards expected by the company. This role required a deep understanding of all roles within the business.Achievements:• I developed a meticulous eye for detail, which essential when offering criticism towards colleague’s work.• I maintained an excellent product knowledge of a faced paced blue-chip company• Ability to stay impartial when reviewing work of close colleagues

Cheadle Heath, England, United Kingdom

Responsibilities:I was responsible for monitoring vehicles which were off the road for routine & non-maintenance. I had to ensure all vehicles were repaired as quickly as possible, at minimal expense to the customer and business. Achievements:• I achieved the average daily downtime of 3 days per vehicle, due to developing excellent relationships with manufacturers and dealer chains• I successfully managed extremely high workloads of over 100 vehicles off the road per day while maintain customer satisfaction scores• I was able to meet the average cost per VOR due excellent communication skills with customers, and great working relationships with external suppliers• I exceeded the Customer Satisfaction Targets of 90% to gain an annual bonus for each year in the role.

Cheadle Heath, England, United Kingdom

Responsibilities:I was responsible for investigating and effectively resolving all customer queries & complaints from all areas of the business, whilst meeting high customer satisfaction targets and abiding the Banking Ombudsman guidelines.Achievements:• I exceeded the customer satisfaction targets of 85% to gain an annual bonus for each year in the role• I successfully negotiated lower financial settlements with customers which enabled me to exceed the £5 cost per complaint target.• On a daily basis I would have approximately 50 active complaints, so time management and prioritisation skills were crucial in meeting targets• Whilst in the role I was awarded star of the month on 5 occasions out of a team of 25 staff, due to high turnover of work whilst meeting all targets, and receiving multiple recognition emails from satisfied customers

Full Stack Web Development, Bootcamp Certificate

C