David Monaghan Email & Phone Number

• Responsibilities:Working as part of a team to Fleet Manage and maintain large fleets of vehicles in excess of 5000 units. These fleets consist of anything from small cars to specialist HGV vehicles, all with specialist.
• Working as part of a team of 8 I achieve a wide range of strict daily KPI targets pre agreed with a demanding customer, which results in no heavy financial penalties for the business
• I’ve been entrusted to manage SSE’s Red Flag safety procedure. I report my investigations and actions at board level every week. Prior to me taking on the process, there was a high turnover of staff which SSE weren’t.
• Using self-taught Excel skills, I was able to reduce a process from 10 hours per week to 30 minutes. As a result I was asked to review a large number of processes across the business and built many spreadsheets which.
• I exceed all inhouse quality checks on my work completed

Cheadle Heath, England, United Kingdom

• Responsibilities:I was responsible for reviewing colleagues phone calls and written work in all departments of a large business, to ensure they followed inhouse guidelines and met the high work standards expected by.
• I developed a meticulous eye for detail, which essential when offering criticism towards colleague’s work.
• I maintained an excellent product knowledge of a faced paced blue-chip company
• Ability to stay impartial when reviewing work of close colleagues

Cheadle Heath, England, United Kingdom

• Responsibilities:I was responsible for monitoring vehicles which were off the road for routine & non-maintenance. I had to ensure all vehicles were repaired as quickly as possible, at minimal expense to the customer.
• I achieved the average daily downtime of 3 days per vehicle, due to developing excellent relationships with manufacturers and dealer chains
• I successfully managed extremely high workloads of over 100 vehicles off the road per day while maintain customer satisfaction scores
• I was able to meet the average cost per VOR due excellent communication skills with customers, and great working relationships with external suppliers
• I exceeded the Customer Satisfaction Targets of 90% to gain an annual bonus for each year in the role.

Cheadle Heath, England, United Kingdom

• Responsibilities:I was responsible for investigating and effectively resolving all customer queries & complaints from all areas of the business, whilst meeting high customer satisfaction targets and abiding the Banking.
• I exceeded the customer satisfaction targets of 85% to gain an annual bonus for each year in the role
• I successfully negotiated lower financial settlements with customers which enabled me to exceed the £5 cost per complaint target.
• On a daily basis I would have approximately 50 active complaints, so time management and prioritisation skills were crucial in meeting targets
• Whilst in the role I was awarded star of the month on 5 occasions out of a team of 25 staff, due to high turnover of work whilst meeting all targets, and receiving multiple recognition emails from satisfied customers

Full Stack Web Development, Bootcamp Certificate

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