David Monge Email & Phone Number

Launched an innovative operations tool to manage irregular operations which improved recovery by more than 35% compared to prior years. Significant improvement in flight completion factor benefiting passengers and crew. Analyze existing operations and investigate areas of improvement for efficiency, reliability, safety and regulatory requirements. Fostered direct collaboration with the operational teams to understand challenges and represent their requirements within an Agile team. Determine all financial aspects of changes and create required capital improvement initiatives and manage related budget. Executive interface for all program updates and product roadmaps.

Dallas/Fort Worth Area

Collaborating with operations to develop solutions to improve performance by enhancing existing tools or developing new ways of doing business. Lead prioritization of business objectives, manage progress, and adjust priorities as needed. Manage all budgets, forecasting and executive reporting. Established a PMO within IT to deliver projects using Agile methodology, developed process guides and trained project teams on the new processes.

Dallas/Fort Worth Area

Global responsibility for all services support, P&L, and contractual performance for managed services on large global customers. - primary executive escalation contact for all customer service and contractual issues- oversaw key service delivery teams and developed process improvement methods with the customer- increased customer satisfaction and grew product and service revenue

Dallas, Tx

Led negotiation team in designing technical, service and financial solution for Avaya's largest sales engagements. Negotiate contracts and manage internal requirements and approvals. Optimize win rate and reduce sales cycle.

Dallas, Tx

Designed custom, profitable solutions for the largest accounts and leveraged those solutions across the evolving service portfolio. Lead team responsible for negotiating global service contracts. Proven track record year after year, over $100M annually.

Dallas/Fort Worth Area

Developed global support offers for 3rd party products including complete P&L responsibilities, sales collateral and front and second line sales support.

Dallas, Tx

Managed teams responsible for structuring managed service solutions, analyzing customer contract profitability and determining price discount levels and creating custom solutions when required.

Dallas, Tx

Developed Managed Service contracts and negotiated renewals for telecommunication systems.

Saudi Arabia

Implemented a first of a kind cellular voicemail network and database management systems in Saudi Arabia

London, United Kingdom / Dallas, Tx

Designed and managed nationwide voicemail rollouts for the CLEC and Fortune 500 companies. Moved to London to start up the Managed Service regional support office.

Dallas, Tx

Managed a team of 3 responsible for Accounts Payable, Taxes, Fixed Assets and General Ledger activities.