David Moore Email & Phone Number

Charlotte, Nc, Us

Monroe, Louisiana , Us

Led the transformation of fiber broadband service delivery flow through improvement

Monroe, Louisiana , Us

• Leading Field Business transformation and operation team of 200+ FTE & contractors with a $14M operating budget • Responsible for the 12+ digital program portfolio including: Mobility, Digital Engagement, Inventory/Facilities, System Stability, Service Delivery, Diagnostics, AI/ML (reactive & predictive), Data BI, Data Analytics, Automation, Dispatch Platform, Dispatch Force to Load Routing Optimization and Capacity Planning • Driving $40-$50M in-year benefits including Opex savings and generating revenue through digital programs• Responsible for organization wide $15M capital portfolio budget• Deployed mobile solution application to 6K+ field technicians & managers driving $7M annual savings o Mobility solution connecting 100+ backend systems across two companies, used over by 19K+ users

Director of Automation responsible for establishing and leading a RPA Center of Excellence.• Lead team to establish sustainable infrastructure to support year over year RPA development and deployment ACoE (Automation Center of Excellence)• Lead team to migrate from SharePoint to mechanized intake management solution for end to end governance. Solution reduces various manual work functions by automating stage gate notifications, integrating development environment attributes and KPI (financial, stagegate & Bot) dashboard• Lead team to establish development environment standards, logging templates, Centralized & Federated models and Federated onboarding process. These standards shift the team from completing individualized development solutions to consistent coding and development efforts.• Implemented standardized RPA KPI logging template solution that will drive automated real-time KPI reporting with combined Centralized and Federated views• Lead team to develop Federated handbook governing onboarding new Federated development clients (adds to overall benefits without driving ACoE development costs)• Lead team to grow Centralized automation annualized savings from $2.7M to $16M over a 3 month time period

• Responsible for the operational end to end deployment of all new Fios in-home hardware including operational requirements, cross functional team management, training content development and implementation impacting 10K installation and maintenance technicians• Manage team for the test plans, diagnostic tools development (utilizing Universal Plug n Play Device Management 2 protocol) and national installation process deployment for the IPTV router, extenders and STBs over Wi-Fi, Ethernet and MoCA • Responsible for end to end deployment of the new combined optical network and router targeting 2017 launch• Lead team for the development of the next generation tech tablet, securing $17M capital funding and projected $23M annual savings• Co-developed business case and manage team that secured $32M to purchase a RF, Ethernet and MoCA handheld test meter. Expanded functionality to include Wi-Fi testing and continue maximizing capital investment by integrating IPTV diagnostics

Basking Ridge, Nj, Us

Leader of the team for the business case ROI, application design, end user application experience, training and ongoing integration of the Android based tablet for Core, HSI, POTS, FiOS, SES over GPON and Specials field Technicians. Team is responsible to manage all work request integration, design, requirements, test plan completion for production code testing and deployment for approximately forty projects annually that impact ~10k end users.• Designed the features, functionality and usability of the software application used by 10K installation and maintenance technicians to deliver copper plant voice services, High Speed Internet, and FiOS (fiber optic voice, data and video) services called the Tech Tablet - Developed the business case that secured $14M for hardware and IT development• Lead the user group designs, gained stakeholder acceptance, coordinated IT Mobility teams on application development, managed the code deployment cycle, bug fix prioritization and training content material development and deployment• Developed direct report team and cross functional team to deploy, train, support code release testing and manage the ongoing integration and enhancements to the application - over forty projects and thirty-five code releases annually with a $4.5M annual budget• Tech Tablet project delivers on projected $18.8 million dollar annual benefits• Designed and teamed with IT Mobility to transform field technician Tech Tablet self-serve upsell of product and services including increasing products available resulting in $35M upsell revenue year one and $45M year two• Hardware, application and infrastructure was expanded beyond I&M to Local Managers and Construction technicians

Basking Ridge, Nj, Us

Manager of the National Operations Technical Team which provides support for FiOS Installation and Maintenance Technicians. The Team's focus is on all hardware components, processes and hand held devices technicians utilize to install and maintain FiOS services. • Lead multi-regional project team responsible for all technical aspects of the hardware, processes, handheld meters, hand tools and mobility device to install and maintain Fios services impacting eight thousand field technicians• Designed operations hardware and software application to resolve field technician functionality challenges to deliver on key performance indicators o Drove concept with Network Planning and implemented Alcatel Universal/Cartridge ONT design yielding $2M annual capital savings• Created the field operations business case to transition fifteen thousand field technician end users from the RIM/Blackberry platform to an Android based enterprise tablet solution to support end to end mapping, documentation repository and Fios triple play provisioning and maintenance services

Basking Ridge, Nj, Us

Sr. Staff Consultant for the National Operations Staff Support team. Responsible for hardware and process support for Installation & Maintenance technicians installing FiOS service.• Represented the Northeast, Mid-Atlantic and West Fios deployment region field technician organization on various cross functional teams o Co-chair lead for implementing STB Dropship for Maintenance National launch preventing dispatches and driving ~$10M annual expense reduction• Responsible for hardware and process support for installation and maintenance technicians install Fios services over Fiber to the Premise outside plant architecture o Completed analysis uncovering various technical hardware and supporting system issues, drove the resolution execution resulting in 13% reduction on field technician center support calls o Utilized FTTP voice dispatch data to identify drivers, process gaps and training needs. Training and implementation resulted in 33% reduction in voice 7 Day I Code and 30 Day Rework dispatch out drivers.• Drove various operational savings surrounding improved field technician productivity via implementing hardware and technical process improvements including Optical Network Terminal variant optimization, Four Fiber Drop with Drop Interface Box design and Hybrid Drop footprint wide deployment o Installation and Maintenance operational lead for the next generation deployment of Motorola outdoor and Just Inside SFU & MDU ONTs yielding $1.2M annual capital cost reduction o Design, development, RFP lead and field implementation lead for the 4 Fiber Drop with Suttle Drop Interface multi-drop which yielded a 3 hour savings on additional premise installations

President and co-owner of Accent Contractors, Inc. Accent is a design/ build contracting company supporting residential and light commercial remodeling projects. As co-owner, I developed the diverse business model as well as completed job pre-surveys with customer fact finding, estimates, 2D &3D layouts, and contracts.

Bachelors, Science (Information Systems)

Education record