• Ensure that Doubletree guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed • Guest- Must remedy all guest complaints or issues. • Must review all site tours, resumes, arrivals and departures daily. Intercept all guest issues and respond directly with guest and owners on behalf of the property. • Responsible for payroll. Must approve/ monitor all payroll. Must sit down and review with General Manager and must explain any discrepancies. • Must create and cost out weekly schedules for all front office staff and be within budgeted and forecasted CPOR. • Review the current day's expected arrivals and checks all VIP and owners special request reservations to ensure that they are pre-registered. • Ensure all checklists are updated and are completed. • Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees. Develop and train employees for career advancement.• Follow proper cash handling procedures outlined in the bank contract and the training manual. Develop strong working relationships with all departments. • Assist the accounting department in resolving various billing issues on guest folios. Attend hotel and financial meetings and represent the Front desk in pre-con meetings.• Conduct daily pre-shift meeting to include Hilton and Vail Resorts standards of the day and safety topic of the day. • Keeping current on Hilton Honors program. • Acting MOD on weekends and nights. Keeping the department well organized, stocked, clean and functional. Ensuring all policies and procedures are met and executed on a consistent basis. • Work with Director of Rooms to achieve budgeted and forecasted rooms profit

• Responsible for managing 50 + privately owned properties throughout Summit County. This consists of a variety of townhomes, condos, and houses.• Uploaded, monitoring, and calculating rates for each property on all extranets (Expedia, Booking, Orbitz, VRBO, Airbnb )• Working with each HOA and Resort Property Management Companies on property updates and regulations.• Meeting with current and prospective owners to go over contracts and property remodels• Overseeing housekeeping and maintenance• Responding to all guest complaints and successfully resolving all issues• Updating and monitoring all property information and details on all websites• Overseeing every daily operation• Interviewing, Hiring, and Training new staff members

• Responsible for overseeing seven hotel properties in the Denver area, totaling over 1,000 rooms and over 50 employees. This consisted of interviewing, hiring, training, scheduling, payroll, and other employee relations.• Completed on-site inspections, monitored each hotel account information and worked directly with the director of sales and the director of operations for the company.• Interviewed, hired and trained over 20 new staff members, 6 of those were management positions replacements.• Verified that all customer reviews were appropriately responded to and that all guests were satisfied.• Balanced monthly general ledger accounts to accurately record cost and month end accruals.• Composed effective account reports, summarizing accounts payable data in order to effectively produce quarterly revenue reports.• Communicated effectively with owners, guests, and on site employees.• Improved Customer Service Ratings by training staff to excel in guest satisfaction and monitored this process on a daily basis.• Accommodated guest requests for large group bookings, corporate accounts, meeting rooms and other special requests.• Established and implemented new company policies, goals, objectives and procedures• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. This allowed me to determine areas that needed cost reduction and overall improvement.