David Blair Email & Phone Number

Pflugerville, TX, US

Chicago, IL, US

Newark, California, US

• Successfully led the deployment of a proprietary VoIP system across the organization, establishing scalable structures for a new business line.
• Applied advanced network diagnostics, utilizing Wireshark and SIP logs, while serving as a key liaison between support teams and software developers for efficient issue resolution.
• Took a leadership role, overseeing training, ticket reviews, and escalations. Developed and refined operational procedures to meet evolving industry demands.
• Collaborated with global carriers, resolving network issues on an international scale. Ensured compliance with industrial standards, including PII and PCI regulations.
• Orchestrated tests and diagnostic reviews to meet critical operational requirements. Collaborated with stakeholders for the seamless integration of new business lines into the VoIP system, championing continuous.

Austin, TX, US

• Orchestrated the deployment of a robust live chat infrastructure for statewide clinics, leveraging industrial-grade servers and networking protocols. Integrated cutting-edge VOIP capabilities, optimizing communication.
• Spearheaded compliance initiatives, serving as the go-to Subject Matter Expert for critical systems, including Avaya VOIP Implementation and compliance buys. Collaborated with the Texas Office of Inspector General to.
• Administered multiple mission-critical systems, exhibiting prowess in high-volume account creation and provisioning. Employed industrial-strength protocols to manage user accounts efficiently. Contributed to.
• Engineered and executed IT projects aimed at fortifying the WIC system against disruptions during the COVID-19 pandemic. Collaborated with cross-functional teams to implement industrial-grade solutions, maintaining.
• Implemented proactive cybersecurity measures to fortify systems against potential threats, ensuring industrial-grade protection of sensitive healthcare information. Led the charge in achieving and maintaining PHI.

Austin, TX, US

• Engineered a systematic overhaul of the team's hardware inventory, implementing an RFID tracking system to enhance asset visibility and control. Achieved a 20% reduction in response times, contributing to heightened.
• Provided technical leadership as the primary point of contact for Director-level queries. Developed and implemented Standard Operating Procedures (SOPs) for the Help Desk, resulting in a 15% increase in first-call.
• Orchestrated the seamless deployment of Microsoft Office Suite products across multifunctional teams, fostering collaboration and productivity. Aligned initiatives with industrial standards, contributing to a cohesive.
• Pioneered the development of customized scripts automating repetitive tasks within the service desk. Achieved a 30% reduction in manual workload, optimizing service delivery and aligning with industry best practices.
• Led comprehensive training sessions on PHI and PII compliance, implementing rigorous ticket review processes. Achieved 100% compliance with industrial regulations, fortifying the service environment against potential.

Austin, TX, US

• Provided Tier 2 support for the Consolidated Help Desk, adeptly resolving complex IT issues and enhancing operational efficiency for Texas Health and Human Services and the Department of Aging and Disability Services.
• Led seamless transition from Windows 7 and Office 365 2013 to Windows 10 and Office 365 2016, ensuring smooth upgrades and supporting an evolving Microsoft environment.
• Triaged and resolved issues across four Active Directory domains, optimizing Security & Distribution groups, access, password resets, and single sign-on processes.
• Successfully planned and executed diverse IT projects, collaborating with cross-functional teams, including application developers, network operations, and telecom administrators.
• Demonstrated proactive network troubleshooting skills and quick response to security threats. Managed hardware replacements and educated users on data security best practices.Accomplishments:
• Took initiative on a new trend resulting in creating a standard operation for installation of a software used by Management and Directors in IT.

Plantation, Florida, US

• Successfully managed critical operational functions during staff shortages, reducing downtime by 20% in major system outages and high-level escalations.
• Led team administration efforts, enforcing industrial-grade help desk policies and procedures, resulting in a 25% improvement in incident response time and service quality.
• Conducted rigorous quality monitoring, improving first-contact issue resolution by 20%, and maintaining compliance with industry standards.
• Contributed to knowledge base enhancements, achieving a 35% increase in first call resolutions and a 10% improvement in overall operational efficiency.
• Collaborated on strategic planning, resulting in a 40% improvement in team productivity through staff training initiatives and a 15% reduction in IT project turnaround time.Accomplishments:
• Trained in support for all products for Nest including UK variants and regarded as a Subject Matter Expert in all Nest products.

Tampa, FL, US

• Achieved top performer status within the first 90 days, surpassing benchmarks set by experienced engineers. Demonstrated commitment to operational excellence and efficiency in an industrial IT environment.
• Implemented a proactive troubleshooting strategy through the creation of weekly technical bulletins. These bulletins played a crucial role in anticipating and resolving challenges associated with rapid industrial.
• Proficiently supported and maintained the Microsoft Windows desktop Operating System in an industrial context. Successfully resolved complex technical issues related to network infrastructure and email systems.
• Orchestrated meticulous Active Directory user group assignments for industrial facilities across North America. Implemented strategic measures to enhance cybersecurity and fortify operational integrity.
• Provided targeted technical mentorship, elevating team competencies and fostering the development of internal talent. Contributed to a workforce equipped with advanced industrial skills, adept at navigating complex.

Monitored user content to make sure it fit set guidelinesWorked with other admins to generate new marketing ideasHelped manage other social feeds to promote use of our siteResulted in a growth of population near 50% in usersAssisted in site troubleshooting and handled server and system maintenanceHandled SQL and database issues to support usersActively.

Grapevine, Texas, US

Lead generation through in-store marketing events.

Stamford, CT, US

Worked with Starwood's Loyal customers as a SPG Lite agent. This involved explaining of the rewards program and assistance of booking people as well as troubleshooting basic problems with site use and account usage. Analyzed each property’s custom made apps to better unify all brand imaging.

Inactive, Page, US

Partnered with store leadership as the front end lead as a part of a new store launch team. Catering and Event lead for Business to Business (B2B) sales. Cross-trained throughout the store to assist in all areas of need for successful store operations.

Mckinney, TX, US

Virtual and Face to Face in Business to Business (B2B) sales. Partnered with clients to assess the needs of their company and their employees. Designed solutions to improve their overall benefits packages.