David Morake Email & Phone Number

In my role, I am primarily responsible for: • optimising E-Learning systems application and solutions, such as Moodle LMS, Enterprise systems, and Scormcloud. • documenting the operation and support processes and procedures related to the E-Learning systems’ application and environment, • investigating and resolving E-Learning systems and server environment errors. • collaborating with stakeholders to: 1. establish policies, processes, and procedures related to maintenance. 2. develop, update, and upgrade, E-Learning systems and their environment.

The purpose of the role is to:• Own the organisational use of the Learning Management System (LMS) and ensure it continues to develop in line with the organisation’s talent management requirements • Facilitate performance improvement, employee engagement and organisational development via the shaping and support of learning processes, system and technology as well as support for other departments’ processes, systems and technology.• Support the Head of People Development, by providing them with research and advice on learning trend predictions, along with a summary of business area needs, to allow them to make informed strategic decisions. • Coordinate the provision of informal and formal non-clinical development opportunities for staff in assigned subject areas (systems, processes and technology).• Oversight for and delivery of associated non-clinical development programmes and support the drive for excellence in digital delivery in the function. • Partner with Corporate leaders and subject matter experts building relationships to develop a learning culture in the organisation • Ensure the reporting and dashboards from the data in the LMS and MIS is accurate, timely and that the mechanism for reporting meets the needs of our stakeholders to enable effective nationwide decision making.

The purpose of the role is:To facilitate and coordinate delivery of professional and effective training and development interventions, policies and processes, that will equip employees of all grades with the skills and knowledge to enable them to better perform their roles and develop to their full potential by: • Providing and facilitating effective programmes of learning for staff, with specific responsibility for non-clinical areas, specifically corporate systems and soft skills for non-managerial staff• Delivering training courses via the most appropriate method, with a focus on digital delivery• Assisting the L&D Business Partners in the designing, developing, implementing, and reviewing L&D solutions/ products which support the identification and development of the skills, knowledge and behaviours required to achieve short, medium and long-term business strategy.• Ensure all L&D solutions are using the latest L&D tools and techniques.• Ensuring that full evaluation takes place to facilitate appropriate learning and value for money.• To design, deliver and evaluate training sessions within the group learning framework. • Create and design L&D Training programmes in-line with business objectives that support the management team. • Ensure individuals have continuous improvement and development for success planning where applicable. • Communicating data and metrics that informs and supports both managers and team’s progress and succession planning. • Ensure that the L&D function offers a quality, cost effective service.• Research potential new learning activities.• Introduce and implement new training processes and systems to record and review training needs and delivery.• Assist the L&D Business Partners to review the training which is currently offered within the Company and ensure that it is fit for purpose, including induction and e-learning packages.• Build strong relationships with key stakeholders at all levels of the business

London, United Kingdom

During my contract at Wilmington plc, the main function of my role was to build interactive dashboards and reports using Zoola Analytics, which provided more structure and greater insight to the data derived from their LMS.

Glasgow, United Kingdom

My key responsibilities of my role include:• Developing, maintaining and implementing the support strategy of the company.• Managing the setup of the Learning Management System (LMS) according to the requirements which are tailored to the individual client (i.e. Reporting, Compliance Structure, Facial Recognition, single sign-on & Branding).• Drafting a monthly report for the board of directors.• Managing the client setup within the LMS (company structure and user data).• Managing the upload, testing and distribution on content on the LMS.• Client training on how to make best use of their bespoke systems, as well as system demonstrations to prospective clients.• Monitoring of Support Desk and telephone queries, logging and tracking of tickets, communicating with the clientele within the terms of the client SLA.• Verifying client entitlement to support services.• Using knowledge and troubleshooting skills to offer real-time solutions to clients.• Interpreting client requirements & writing developer instructions.• Escalating issues to top management or senior development resources.• Drafting and scheduling performance and support reports for key clients.• Contacting clients pro-actively to advise on additional functionality according to business requirements.

Johannesburg Area, South Africa

Key responsibilities and roles include:• Develop, maintain and administer customized Moodle, IOMAD and Totara Learning Management Systems for clients.• Research and recommend best practices and standard operatingprocedures for rich media application development and integration foreLearning.• Facilitated meetings to manage clients and team members fordevelopment plans and strategies for project completion• Provide one-to-one, group and webinar training sessions for clientson a consultancy basis for content created including application training.• Participate in the design, development, and maintenance of learningtechnology materials and applications including storyboards and projectplans.• Search for and adapt existing content, or create new interactive contentwhen none is available using materials provided by subject matter expert.• Provide consulting support to faculty and staff on the best tools toleverage when creating eLearning content.

Gauteng

Azurite Management Solutions is an emerging ICT Solutions company in South Africa with a primary focus in Customized and Open Source software solutions. Our solutions cater for organizations within the educational, industrial and corporate industries. My responsibilities within my role at the company included: • To develop strategic business opportunities within the education, corporate, logistics, mining and public sector. • To develop sales and marketing strategies for all new applications. • To develop different applications oriented sales training modules and resource materials. • Carry out formal and informal presentations to customers, including at exhibitions, conferences and other marketing events. • Contacting existing customers to establish further potential business opportunities when identified. • Managing a sales pipeline schedule for effective reporting. • Forecasting business development accurately on a weekly and monthly basis. • Gathering product and company feedback from clients and prospects.