David Moran Email & Phone Number

Catonsville, Md, Us

Baltimore, Maryland, United States

Established and grew relationships with prospective independent-living and assisted-living residents and their families. Engaged prospective residents in-person as well as via phone and email. Provide outreach to community organizations to both provide and gather information and opportunities. Oversaw product information posted on multiple vendor platforms.

Gaithersburg, Maryland, United States

Created and facilitated solutions to client requests and needs. Presented options within budget and time parameters and correctly translated client wishes into vendor instructions. • Customer Success: Evaluated product availability, vendor status, price and reliability to ensure customers received the best value from the product. • Strategic Customer Development: Maintained regular communication with customers, monitoring their event calendar and updating them with relevant news that might impact their goals. • Vendor Relations: Collaborated with vendors to ensure that they received sufficient time and information to successfully meet the customer’s needs. Worked to foresee areas of difficulty during order completion and to quickly resolve any problems that arose. • Departmental Teamwork: Partnered regularly with team members on artwork, shipping, fulfillment and order monitoring to guarantee client success. • Success During Crisis: Surpassed 2020 sales goal by 20% and 2021 sales goal by 50% by implementing company pivot to a digital engagement approach and expanding fulfillment options.

Silver Spring, Maryland, United States

Serviced as the trusted point of contact for vendors and clients, working in close conjunction with company owners. Presented product options to customers, wrote and submitted orders to vendors and monitored until order completion and delivery. • Customer Support: Communicated with clients to determine goals and objectives and to offer workable product solutions. • Planning and Problem Resolution: Advised clients of optimal product and vendor options. Proactively addressed issues related to production timelines, artwork, inventory and shipping. • Customer Development: Advised clients about existing and upcoming products and services, frequently resulting in future orders. • Client Relationships and Retention: Secured contract renewals and continued sales with key clients. Retained close to 100% of loyal customers during merger with Sonic Promos in 2019. • Teamwork: Filled office manager role as needed, overseeing all in-house shipping/receiving, sample orders from vendors and new staff training. Trusted with resolving problems and delivering customer-focused resolutions in owners absence.

Bachelor Of Science (Bs), Marketing

Activities and Societies: Resident Assistant,1988-90

Project Managment Course Series