David Morcom Email & Phone Number

Viewbank, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Senior Integration & Project Specialist with experience leading cross-function teams to deliver complex cross domain network and IT solutions. Lead and manage the end to end service transition of network services into Networks and IT operations teams. Partnered with developers to automate manual processes, saving time and money while decreasing errors. Assembled and lead a cross domain team of subject matter experts from impact line of business to ensure all operation support and security requirements are captured and delivered.

Responsible for managing Telstra’s fleet wide patching program by co-ordinating an offshore team of 12 indirect resources to ensure that critical security OS, database and middleware vulnerabilities are remediated across 14,000 servers on a yearly basis. This also included the remediation of zero day vulnerabilities, monthly patching of critical and high vulnerabilities for Microsoft servers, quarterly patching of Linux internet accessible devices and ensure end of life servers are patched to terminal release and flagged for upgrading. Through the development of strong pre and post patching checks we were able to ensure there were no outages to Telstra systems during these remediation activities.

Operations Readiness Lead responsibility is to establish, maintain and improve the Transition Planning and Support processes and be responsible for the transition IT services and products from development to support with in IT Operations. Responsible for setting governance model with effective gates and setting structure for Operational Readiness Reviews within IT Operations in view of early engagement with programs and projects. Ensuring the project and technology teams work hand in hand over the different phases of these programs.