Senior Technical Manager
Current
South San Francisco, California, United States
- Provided consistent support to Facilities and Engineering during Quality Management System transition, including comprehensive review of new work orders for potential Unplanned Events and revisions to the relevant.
- Facilitated the transition of intake and triage responsibilities of new discrepant events to the frontline quality support team
- Developed work instructions for the triage and intake of new Unplanned Events
- Continually improve the discrepancy management process, including the creation of visual management to explain process flows, numerous job aids that are used throughout the assessment process, and a tool to track the.
- Functioned as mentor and first point of contact for MQA Associates on rotation into the Quality Reviewer group, providing support and coaching, especially with soft skills and conflict resolution
- Train, coach, and develop a variety Discrepancy Owner groups, including those from operations, automation, maintenance, and process engineering