The Assistant Registrar for Operations and Systems provides day-to-day support to Banner system users in the Office of the University Registrar, including all credit & non-credit, graduate & undergraduate courses, Professional Development courses, and ESL workshops.SUPERVISION EXERCISED: Exercises supervision over non-professional and student personnel assigned to the Office of the University Registrar.SOFTWARE KNOWLEDGE: Banner, Argos, Percussion, Xtender, DegreeWorksEXAMPLES OF SPECIFIC DUTIES & RESPONSIBILITIES- Assists the University Registrar/Executive Director of Student Records in the supervision of student records data processing operations.- Supports Banner operational capabilities needed to streamline student processes and administer programs utilizing Banner Student application, including but not limited to the analysis, research and improvement of processes in support of day-to-day business needs and systems upgrades.- Updates student data in support of day-to-day office business needs, including but not limited to creation/updating of semester course offerings and CRN creation, resolving student registration issues, etc.- Provides assistance by responding to student, staff, and faculty inquiries regarding problems or questions with student data as viewed through myFramingham.- Identifies need and then develops, tests, and implements new Argos reports.- Coordinates the development and management of the Office's public web pages. Reviews and maintains the accuracy and timeliness of the information found with the site.- Participates in the preparation of the University Undergraduate and Graduate Catalogs, the RAM Handbook, and other information disseminated by the University.- Maintains and updates prerequisite rules within Banner (according to changes in catalog polices).Serves on various standing and/or special committees of the University as assigned.

Special Projects- Managed the Student Reading series, mentored students to be event curators.- Project managed production of the annual Writing Book anthology.- Coordinated program's representation at the annual AWP conference.Internal / External Communications- Coordinated communication between programs, the H&S division, and external audiences through the effective use of social media, newsletters, and mailings.Meeting and Event Coordination- Assisted program chairs with the planning, coordination, and promotion of program-sponsored events, exhibitions, faculty meetings, workshops, field-trips, and lectures.- Worked with graduate division program managers to facilitate grad-wide events and co-curricular activities.Course Management- Worked with chairs and the assistant director to plan, prepare, review, and update course schedules and room assignments. Partnered with the Scheduling Manager and Academic Affairs Program Managers to resolve room/schedule conflicts.- Generate reports and statistics around enrollment.Budget Management- Performed bookkeeping and managed program budgets, process all budget-related paperwork including purchase orders, honorarium requests, expense forms, check requests.- Kept chairs, faculty, and students informed of budget-related policies and procedures.- Assisted chairs in the preparation of annual budget, facilities, and technology requests- Managed different budgets of up to $150,000.Recruitment and Admissions- Partnered with chairs to provide Enrollment Services Office pertinent and vibrant information and materials about the program for outreach and recruitment efforts.- Facilitated the graduate application review process and respond to inquiries from prospective and admitted students.- Met with prospective applicants, admitted students, and other interested parties.- Facilitated Admitted Students Day, open houses, class visits, meetings with chair, faculty, and current students.

Special Projects- Assisted Director and Assistant Director of Fine Arts with CraftForward Symposium (2011).- Assisted Chair of Design and Assistant Director of Fine Arts with Ecopoesis Symposium (2012).Program Representation- Provided a consistent on-campus presence for the programs and serve as the primary contact for all program-related inquiries. - Assisted students and faculty with program-related questions, needs or issues as well as college-wide policies and practices.- Worked collaboratively with program chairs, divisional leadership and staff to identify and resolve problems and facilitate programmatic and college functions, facilitate efficient and timely information exchange.Internal / External Communications- Maintained program listservs (alumni, student, faculty), calendar listings, and program websites ensuring all content is accurate, relevant, and up to date.Registration and Advising- Maintained student curricular requirements.- Advised students on Graduate Studio Practice units.Recruitment and Admissions- Met with prospective applicants, admitted students, and other interested partiesFacilitated Admitted Students Day, open houses, class visits, meetings with chair, faculty, and current students.- Partnered with chair and program manager to orient incoming students.Student Workers- Hired and supervised work-study students who provide additional administrative and event support.

Curricular- Assisted Japanese Teachers of English at 3 separate junior high schools.- Constructed worksheets, activities, education tools, recorded listening tests.- Evaluated student work and performance.- Assisted JTEs with classroom management.Extra-Curricular- During non-class time, visited student activity groups, encouraged their English communication skills and developed relationships.- Coached multiple students for the annual English Recitation Contest.- Assisted in school and community festivals and events.