David Mork Email & Phone Number

San Francisco, Ca, Us

- Led Salesforce CPQ and Billing implementations for multiple clients- Acted as SF CPQ and Billing lead on a client's L2 support project- Created detailed user stories and bug reports in Jira- Configured & updated products, bundles, features, options, attributes, product rules, price rules, approval rules, custom objects, and flows- Captured client requirements through detailed meeting minutes- Led a team of 8 developers, reducing ticket backlogs by delivering 15+ weekly service requests- Facilitated knowledge transfer sessions for clients' new hires and at project completion- Served as Subject Matter Expert, providing in-depth client knowledge- Spearheaded product catalog rationalization for global security client- Implemented subscription products for 1000+ users globally- Streamlined quoting processes, reducing quoting time- Developed 'rip and replace' solution for contract consolidation- Implemented structured process for monitoring and resolving support issues- Conducted extensive testing and user training for Salesforce functionalities

San Francisco, Ca, Us

- Worked with team to implemented Salesforce CPQ and Billing- Wrote meeting minutes to capture client’s requirements- Created user stories and bugs through Jira- Built products, bundles, features, options, and attributes- Created and updated product rules, price rules, approval rules, and flows

Lehi, Utah, Us

- Built, imported, and tested product implementation worldwide in 8 different currencies.- Implemented CPQ, CLM, Order Management, and Billing using Apttus Salesforce technology- Found solutions to errors that users encountered- Constructed products, PLIs, matrices, bundles, categories, options, attributes, product attribute rules, and price rulesets- Set up public favorites for users in the cart- Created PowerPoint walkthroughs for sales and legal teams- Demonstrated the new implementations for users- Captured requirements, tested, and coordinated with developers and business users in building Salesforce.com & Apttus solutions- Administrative responsibilities to update Salesforce

Provo, Utah, Us

- Managed customer relations and helped solve basic to difficult problems- Trained new workers on product knowledge, effective communication, and understanding of our platform- Solved issues that users had with the UCCU app and website

Mumbai, Maharashtra, In

· Captured requirements, testing, and coordinating with developers and business users in building Salesforce solutions· Brought business and technology teams together to develop client solutions and underlying business cases· Studied and practiced solving use cases with Salesforce platform

Saratoga Springs, Utah, Us

Worked for a quote to cash company that implemented CPQ, CLM, Order Management, Billing using Apttus Salesforce technology. Provide business analyst around customer requirements, user stories, minutes, action items and customer facilitation. Completed Apttus CPQ 201 certification. Completed Salesforce CPQ Certification testing.

Saratoga Springs, Utah, Us

Worked back office process’s such as accounting logging of expenses and billing. Monitoring the progress of projects, investigating variances, approving expenses, and ensuring that project billings are issued to customers and payments collected. While at this company I transitioned into implementing CPQ, CLM, Order Management, Billing using Apttus Salesforce technology.

Salt Lake City, Ut, Us

Social Services Designed, conducted, and instructed training meetings for 120+ leaders and representatives· Increased volunteer effectiveness by providing instruction in individual communication, problem solving, and working strategy skills of 8 volunteers· Provided community service to over 20 families, including moving assistance and cleaning projects · Planned and delivered 20+ weekly lessons on life skills and behavioral habits· Established and met long- and short-term goals with groups of 20 representatives

· Worked with sales and operation agents to ensure a quality product for the customer· Quality assurance and defect removal

Lake Forest, Ca, Us

· Managed customer relations and event details weekly for over 750 patrons· Created relaxing atmosphere, catering to customer needs and preferences· Trained new workers on product knowledge and steps of quality service

Bachelor Of Science - Bs, Business Administration, Management And Operations

Education record