Providing Onsite Support for Porter Davis HomesKey Responsibilities:• Serviced incoming calls, emailed queries and process incident and requests via call logging tool.• Resolve technical issues for core systems and applications.• Desktop role which involves imaging Desktops/Laptops. Maintaining, repairing or upgrade.• Maintained a strong customer focus to ensure each customer experience is a positive one. This is accomplished thru follow ups, focusing on tasks that… Show more Providing Onsite Support for Porter Davis HomesKey Responsibilities:• Serviced incoming calls, emailed queries and process incident and requests via call logging tool.• Resolve technical issues for core systems and applications.• Desktop role which involves imaging Desktops/Laptops. Maintaining, repairing or upgrade.• Maintained a strong customer focus to ensure each customer experience is a positive one. This is accomplished thru follow ups, focusing on tasks that required to be completed within SLA’s.Involved in Windows 7 rollout• Prepare and build pc for deployment.• Provide feedback and process improvement (if any) on deployment on a daily basis.• Contributed to the success of the Tech Assist by development of staff via training, evaluations and providing positive, negative and constructive feedback where appropriate.• Created new and updated documentation, procedures.• Investigated Patch Panel Configuration and wiring as needed• Performed Network Traces to identify unlabeled ports.Achievements:• Successfully achieving both individual and team Quality targets by persistently striving for set goals• Achieved a consistent high level of customer service.• Was Awarded ACDC tickets for outstanding Customer service and commitment to the business Ideals Show less

Providing Technical Support for Wendy's Head Office staff and store users. I provide support to office users for various Windows applications ranging from Windows operating systems, Office, Active Directory as well as remote assistance for. • Reporting directly to the Helpdesk Manager• Supporting 500+ users across Australia.• Worked on the phone.• Taking call ownership• Administrating the Active Directory-users.

• Service Desk User Administration Team - June 2011 – February 2013• Service Desk Acting Team Leader - May 2011 – June 2011• Service Desk Support Operator - October 2010 – May 2011Key Responsibilities:Providing Technical Support for GE employees and International partners. Providing remote assistance as well as onsite technical support for head office users.- One of 10 people working on the service desk.- Worked a rotating roster 24x7 shifts with 1… Show more • Service Desk User Administration Team - June 2011 – February 2013• Service Desk Acting Team Leader - May 2011 – June 2011• Service Desk Support Operator - October 2010 – May 2011Key Responsibilities:Providing Technical Support for GE employees and International partners. Providing remote assistance as well as onsite technical support for head office users.- One of 10 people working on the service desk.- Worked a rotating roster 24x7 shifts with 1 person on night shift.- Supporting 80,000+ users across Australia and New Zealand.- Worked on the phone taking 50+ calls as well as logging email requests and problem tickets.- Maximum time spent resolving calls was 10 minutes.- Providing clear communications to end users and head office users.- Taking call ownership- Administrating the Active Directory-users.- Monitoring and actioning of service Ticket Queue.- Training of new service desk Agents Show less

• Helpdesk Support - 2008 - 2010• Help Desk Support/Shift Leader - 2007- 2008 • Helpdesk Support - 2006 - 2007 Key Responsibilities:Providing Technical Support for Coles Group employees and International partners. Providing remote assistance as well as onsite technical support for head office and store users.- One of 40 people working on the service desk supporting Coles Group.- Worked a rotating roster 24x7 shifts with 3 people on night shift.- Supporting… Show more • Helpdesk Support - 2008 - 2010• Help Desk Support/Shift Leader - 2007- 2008 • Helpdesk Support - 2006 - 2007 Key Responsibilities:Providing Technical Support for Coles Group employees and International partners. Providing remote assistance as well as onsite technical support for head office and store users.- One of 40 people working on the service desk supporting Coles Group.- Worked a rotating roster 24x7 shifts with 3 people on night shift.- Supporting 70,000+ users across Australia and New Zealand.- Worked on the phone taking 40+ calls as well as logging email requests and problem tickets.- Maximum time spent resolving calls was 10 minutes.- Providing clear communications to end users and head office users.- Providing a point of contact for third party vendors and technicians.- Administrating the Active Directory-users.- Taking call ownership Show less