David Morris Email and Phone Number
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I am an IT Professional with 20+ years of software development experience in the Insurance industry with a strong focus on leading successful cross-functional onshore and offshore teams, including members from vendors such as Accenture, Xceedance, Mindtree, and Capgemeni. I am very calm and patient, and am an excellent communicator with people of all levels and experience.I have been an active member of the IT Leadership team for 5+ years, and have been sought after as a mentor by people from the technology team, and from the business. I have a technical background and very strong business acumen, allowing me to successfully provide high-value consultation to business stakeholders, delivering solutions that meet business objectives and customer needs.I have a focus on managing risk within technology encompassing the software development team, and the operational support team, implementing key controls to monitor and test the efficiency of processes and procedures. I am detail oriented, and have been instrumental in guiding teams in implementing standards and frameworks within their respective areas. I have extensive experience designing and implementing bespoke applications, and configuring and supporting SaaS systems. I am highly effective at running workshops and able to communicate clearly with technical and non-technical teams. I have expert knowledge of the Software Development Life Cycle (SDLC) working in Agile and Waterfall environments, including requirements gathering, prioritisation, building, testing, implementing and providing post implementation support. I have extensive experience with preparing and executing test cases within Unit Testing, User Acceptance Testing, System Integration Testing and Regression Testing.I have excellent technical skills being proficient with numerous programming languages and software packages. I am proficient with Power BI, Power Automate, Word, Excel, Visio, and Project. I have extensive SQL knowledge which allows me to extract and analyse data during the analysis and discovery phases of projects.I have built dashboards which fetch data from various sources automatically, with key notes on the executive summary, and detailed views to allow drilling down for further investigation. These dashboards allowed stakeholders to subscribe to automated updates, rather than manually preparing and distributing monthly team updates.
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Head Of Transact Application Delivery (Anz)Aig Apr 2024 - PresentMelbourne, Victoria, Australia -
Head Of Technology Line 1 Risk, Quality And StandardisationThe Hollard Insurance Company Australia Oct 2021 - Jan 2024Melbourne, Victoria, AustraliaQuality and Standardisation is part of our Technology Governance function which assists Group Technology in delivering secure, assured, compliant, risk-managed and high-quality services.- Member of the IT Leadership team- Member of the People Leadership team- Member of the Mentor teamDuties performed:- Created, managed and executed the 1st line assurance program within the Technology team- Built advanced Power BI dashboards from various data sources to present… Show more Quality and Standardisation is part of our Technology Governance function which assists Group Technology in delivering secure, assured, compliant, risk-managed and high-quality services.- Member of the IT Leadership team- Member of the People Leadership team- Member of the Mentor teamDuties performed:- Created, managed and executed the 1st line assurance program within the Technology team- Built advanced Power BI dashboards from various data sources to present executive-level view of technology related incidents, issues, audit items, actions, risk control self assessments, risk acceptances, policies/frameworks/standards, etc, which highlighted hotspots requiring attention, and allowed team leaders to plan their remediation activities effectively- Built automation via Microsoft Power Platform (MS Forms, Power Automate, Power BI) enabling the capture, tracking, visibility, and governance, over IT exemption requests- Reviewed and managed the risk control self assessment (RCSA) register of known risks and their existing controls, ensuring they are designed effectively (DE) and operating effectively (OE)- Monitored test evidence of controls to ensure testing is adequate, and assigned actions as required- Prepared monthly reporting on Quality and Standardisation team activities- Prepared draft report for the Quarterly Technology Risk Forum (for CIO review)- Liaised with Line 2 and Line 3 risk teams and coordinated initiatives/findings with resolver groups- Liaised with External Audit, and compiled/provided evidence requested- Governed the storage and management of Technology Frameworks, Policies, Standards, Principles and Guidelines- Monitored technology incidents and issues registers, ensuring items were triaged, remediated, documented and reported Show less -
It Business Engagement ManagerThe Hollard Insurance Company Australia Jul 2020 - Oct 2021Melbourne, Victoria, AustraliaProvided high-value consulting to the business units, finding solutions to business problems, focusing on value and prioritisation of strategically-aligned initiatives. Projects include regulatory changes (Unfair Contract Terms, Duty To Not Misrepresent, Breach reporting), IFRS17, transformational change including implementing Duck Creek policy administration system, and Guidewire claims administration system.
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Platform Services And Support Manager / Product OwnerThe Hollard Insurance Company Australia Dec 2019 - Jul 2020Victoria, AustraliaDelivered service and support on the core consumer insurance distribution platform. Managed a team of developers, business analysts, test lead and test executors, ensuring best in class delivery to internal and external users. Core platform was a .NET Insurance rating and pricing engine, delivering Home/Motor/landlord products to one of Australia’s largest broker channels using a published API model.
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Platform Services And Support Manager / Product OwnerAig Oct 2018 - Dec 2019Melbourne, AustraliaReporting to the Head of Strategy Enablement, I was accountable for consistently delivering service and support on the core consumer insurance distribution platform, and I managed a team of support analysts and test leads, to ensure best in class delivery to internal and external users.Duties performed:- Provided subject matter expertise and business process support for underwriters and intermediary partners using the platform- Provided first level triage and resolution on… Show more Reporting to the Head of Strategy Enablement, I was accountable for consistently delivering service and support on the core consumer insurance distribution platform, and I managed a team of support analysts and test leads, to ensure best in class delivery to internal and external users.Duties performed:- Provided subject matter expertise and business process support for underwriters and intermediary partners using the platform- Provided first level triage and resolution on support requests and incidents, and approved escalation to the appropriate second or third level resolver groups when required- Tracked, monitored and regularly updated customers during an incidents lifecycle through to resolution- Managed platform backlog of defects, change requests and new features- Planned and managed the delivery schedule, ensuring items were prioritised based on business needs- Reviewed/Approved change deliverables created by BA and QA teams- Chaired daily team updates and provided clarification/direction when required- Attended daily updates with offshore and outsourced teams and provided clarification/direction- Managed and documented releases, gaining approval from the product owners for deployment- Maintained and continuously enriched user manuals, FAQ guides and other knowledge documentation- Ensured adherence to internal governance and compliance procedures, policies and guidelines- Participated in operational audits, disaster recovery and business continuity exercises Show less
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Lead Business AnalystAig Aug 2017 - Oct 2018Melbourne, AustraliaLead a team of Business Analysts to define and implement phase 2 of AIG's personal lines products.Duties performed:- Defined scope of business-critical features required to deliver Home, Landlord and Motor products to new business partners via multiple new channels- Provided guidance to the BA team using an Agile framework to break-down features into functional and non-functional user stories with acceptance criteria- Reviewed deliverables created by the BA team for quality… Show more Lead a team of Business Analysts to define and implement phase 2 of AIG's personal lines products.Duties performed:- Defined scope of business-critical features required to deliver Home, Landlord and Motor products to new business partners via multiple new channels- Provided guidance to the BA team using an Agile framework to break-down features into functional and non-functional user stories with acceptance criteria- Reviewed deliverables created by the BA team for quality and consistency- Resource planning of BA team to ensure delivery timelines achieved Show less
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Senior Business AnalystAig Sep 2016 - Aug 2017Melbourne, AustraliaImplemented a new platform for AIG’s entrance into personal lines market in Australia with Home, Landlord and Motor products via an in-house built rating and pricing rules-based engine with full integration and workflow for automatic and manual underwriting decisions.Duties performed:- Facilitated workshops to gather business requirements, creating necessary deliverables including Business Requirements Documents, Traceability Matrix, User Stories, Use Cases, Acceptance Criteria and… Show more Implemented a new platform for AIG’s entrance into personal lines market in Australia with Home, Landlord and Motor products via an in-house built rating and pricing rules-based engine with full integration and workflow for automatic and manual underwriting decisions.Duties performed:- Facilitated workshops to gather business requirements, creating necessary deliverables including Business Requirements Documents, Traceability Matrix, User Stories, Use Cases, Acceptance Criteria and Test Cases - Designed and tested business rules triggering automated referral acceptance/decline decisions within approved guidelines- Implemented Instalment Billing with integration to external PCI/DSS compliant payment vendor- Implemented renewals with automated indexing, cupping and capping of premiums- Complete end-to-end testing from web user interface through to downstream claims and finance systems with full policy life cycle of transactions including new business, endorsements, cancellations and renewals Show less
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Application Development ManagerQbe Travel Insurance Jan 2010 - Jul 2016Melbourne, AustraliaImplemented process-improvement initiatives within the organisation by documenting requirements, generating functional specifications, developing use-cases, chairing prioritisation meetings, generating and distributing status updates and monitoring the execution and closure of projects.Duties performed:- Transitioned claims and customer service functions over to the offshore team in Manila, which required analysing, streamlining and documenting processes followed by training and… Show more Implemented process-improvement initiatives within the organisation by documenting requirements, generating functional specifications, developing use-cases, chairing prioritisation meetings, generating and distributing status updates and monitoring the execution and closure of projects.Duties performed:- Transitioned claims and customer service functions over to the offshore team in Manila, which required analysing, streamlining and documenting processes followed by training and verification- Implemented a paperless workflow system in claims allowing the business to take on additional income portfolios without requiring additional head-count- Implemented automated payment delivery of cheques/EFT’s via an updated gateway which increased the throughput of the payment team allowing them to meet their SLA Show less -
Application Development ManagerReady Plan Travel Insurance Jan 2004 - Jan 2010Melbourne, AustraliaI assembled the core development team consisting of 8 members to build/test/deploy applications on a legacy back-office system and also a public-facing web system. I monitored and managed the team ensuring Key Performance Indicators were met and personal development plans were in place. I chaired prioritisation meetings for system enhancements and delegated the development of these initiatives to team leaders.Duties performed:- Implemented reward and recognition system within the… Show more I assembled the core development team consisting of 8 members to build/test/deploy applications on a legacy back-office system and also a public-facing web system. I monitored and managed the team ensuring Key Performance Indicators were met and personal development plans were in place. I chaired prioritisation meetings for system enhancements and delegated the development of these initiatives to team leaders.Duties performed:- Implemented reward and recognition system within the development team- Replaced two old web systems with an advanced in-house written system- Removed dependency on third party vendors by up-skilling our existing team Show less
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Analyst ProgrammerReady Plan Travel Insurance Jun 1998 - Jan 2004Melbourne, AustraliaI analysed, developed, tested, implemented and documented system changes.
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Supervisor – Operations/Systems AdministrationAustralian Automotive Air (Denso Group Company) Jan 1996 - Jun 1998Melbourne, AustraliaI was responsible for planning projects for the coming year and communicating these departmental plans to senior management. I oversaw the computer operations and systems administrations department to ensure the departments KPI’s were meet. -
Analyst ProgrammerAustralian Automotive Air (Denso Group Company) Sep 1992 - Jan 1996Melbourne, AustraliaI analysed, developed, tested, implemented and documented system changes.
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Technical Support ProgrammerAnz Trustees Aug 1989 - Sep 1992Melbourne, AustraliaI analysed, developed, tested, implemented and documented system changes.
David Morris Skills
David Morris Education Details
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Business (Computing) -
Meta PmAgile Ba Foundation And Practitioner
Frequently Asked Questions about David Morris
What company does David Morris work for?
David Morris works for Aig
What is David Morris's role at the current company?
David Morris's current role is Technology | Leadership | Insurance | Software Delivery | Quality | Controls | Risk.
What is David Morris's email address?
David Morris's email address is da****@****aig.com
What is David Morris's direct phone number?
David Morris's direct phone number is +614191*****
What schools did David Morris attend?
David Morris attended Box Hill Institute, Rmit University, Meta Pm.
What skills is David Morris known for?
David Morris has skills like Business Analysis, Systems Analysis, Business Requirements, Requirements Gathering, Requirements Analysis, Sdlc, Software Development, Agile Application Development, Integration, Project Management, Html, Css.
Who are David Morris's colleagues?
David Morris's colleagues are Ronald S., Raziel Yehudai, Jonathan Hasson, Ritu Sachan, Reine Walcott, Melissa Crowell, Leonardo Müller.
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David Morris
Greater Melbourne Area -
David Morris
Director Digital Advisory, Renewables & Water | Iso19650 Professional | Digital Engineering Governance | Integrated Project ControlsAustralia1gmail.com -
David Morris
Head Of Corporate, Sydney At Lander & Rogers | M&A And Equity Capital MarketsGreater Sydney Area3dlaphillipsfox.com, dlapiper.com, landers.com.au -
2morrisandpartners.com.au, morrisandpartners.com.au
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