David Morris Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Quality and Standardisation is part of our Technology Governance function which assists Group Technology in delivering secure, assured, compliant, risk-managed and high-quality services.- Member of the IT Leadership team- Member of the People Leadership team- Member of the Mentor teamDuties performed:- Created, managed and executed the 1st line assurance program within the Technology team- Built advanced Power BI dashboards from various data sources to present… Show more Quality and Standardisation is part of our Technology Governance function which assists Group Technology in delivering secure, assured, compliant, risk-managed and high-quality services.- Member of the IT Leadership team- Member of the People Leadership team- Member of the Mentor teamDuties performed:- Created, managed and executed the 1st line assurance program within the Technology team- Built advanced Power BI dashboards from various data sources to present executive-level view of technology related incidents, issues, audit items, actions, risk control self assessments, risk acceptances, policies/frameworks/standards, etc, which highlighted hotspots requiring attention, and allowed team leaders to plan their remediation activities effectively- Built automation via Microsoft Power Platform (MS Forms, Power Automate, Power BI) enabling the capture, tracking, visibility, and governance, over IT exemption requests- Reviewed and managed the risk control self assessment (RCSA) register of known risks and their existing controls, ensuring they are designed effectively (DE) and operating effectively (OE)- Monitored test evidence of controls to ensure testing is adequate, and assigned actions as required- Prepared monthly reporting on Quality and Standardisation team activities- Prepared draft report for the Quarterly Technology Risk Forum (for CIO review)- Liaised with Line 2 and Line 3 risk teams and coordinated initiatives/findings with resolver groups- Liaised with External Audit, and compiled/provided evidence requested- Governed the storage and management of Technology Frameworks, Policies, Standards, Principles and Guidelines- Monitored technology incidents and issues registers, ensuring items were triaged, remediated, documented and reported Show less

Melbourne, Victoria, Australia

Provided high-value consulting to the business units, finding solutions to business problems, focusing on value and prioritisation of strategically-aligned initiatives. Projects include regulatory changes (Unfair Contract Terms, Duty To Not Misrepresent, Breach reporting), IFRS17, transformational change including implementing Duck Creek policy administration system, and Guidewire claims administration system.

Victoria, Australia

Delivered service and support on the core consumer insurance distribution platform. Managed a team of developers, business analysts, test lead and test executors, ensuring best in class delivery to internal and external users. Core platform was a .NET Insurance rating and pricing engine, delivering Home/Motor/landlord products to one of Australia’s largest broker channels using a published API model.

Melbourne, Australia

Reporting to the Head of Strategy Enablement, I was accountable for consistently delivering service and support on the core consumer insurance distribution platform, and I managed a team of support analysts and test leads, to ensure best in class delivery to internal and external users.Duties performed:- Provided subject matter expertise and business process support for underwriters and intermediary partners using the platform- Provided first level triage and resolution on… Show more Reporting to the Head of Strategy Enablement, I was accountable for consistently delivering service and support on the core consumer insurance distribution platform, and I managed a team of support analysts and test leads, to ensure best in class delivery to internal and external users.Duties performed:- Provided subject matter expertise and business process support for underwriters and intermediary partners using the platform- Provided first level triage and resolution on support requests and incidents, and approved escalation to the appropriate second or third level resolver groups when required- Tracked, monitored and regularly updated customers during an incidents lifecycle through to resolution- Managed platform backlog of defects, change requests and new features- Planned and managed the delivery schedule, ensuring items were prioritised based on business needs- Reviewed/Approved change deliverables created by BA and QA teams- Chaired daily team updates and provided clarification/direction when required- Attended daily updates with offshore and outsourced teams and provided clarification/direction- Managed and documented releases, gaining approval from the product owners for deployment- Maintained and continuously enriched user manuals, FAQ guides and other knowledge documentation- Ensured adherence to internal governance and compliance procedures, policies and guidelines- Participated in operational audits, disaster recovery and business continuity exercises Show less

Melbourne, Australia

Lead a team of Business Analysts to define and implement phase 2 of AIG's personal lines products.Duties performed:- Defined scope of business-critical features required to deliver Home, Landlord and Motor products to new business partners via multiple new channels- Provided guidance to the BA team using an Agile framework to break-down features into functional and non-functional user stories with acceptance criteria- Reviewed deliverables created by the BA team for quality… Show more Lead a team of Business Analysts to define and implement phase 2 of AIG's personal lines products.Duties performed:- Defined scope of business-critical features required to deliver Home, Landlord and Motor products to new business partners via multiple new channels- Provided guidance to the BA team using an Agile framework to break-down features into functional and non-functional user stories with acceptance criteria- Reviewed deliverables created by the BA team for quality and consistency- Resource planning of BA team to ensure delivery timelines achieved Show less

Melbourne, Australia

Implemented a new platform for AIG’s entrance into personal lines market in Australia with Home, Landlord and Motor products via an in-house built rating and pricing rules-based engine with full integration and workflow for automatic and manual underwriting decisions.Duties performed:- Facilitated workshops to gather business requirements, creating necessary deliverables including Business Requirements Documents, Traceability Matrix, User Stories, Use Cases, Acceptance Criteria and… Show more Implemented a new platform for AIG’s entrance into personal lines market in Australia with Home, Landlord and Motor products via an in-house built rating and pricing rules-based engine with full integration and workflow for automatic and manual underwriting decisions.Duties performed:- Facilitated workshops to gather business requirements, creating necessary deliverables including Business Requirements Documents, Traceability Matrix, User Stories, Use Cases, Acceptance Criteria and Test Cases - Designed and tested business rules triggering automated referral acceptance/decline decisions within approved guidelines- Implemented Instalment Billing with integration to external PCI/DSS compliant payment vendor- Implemented renewals with automated indexing, cupping and capping of premiums- Complete end-to-end testing from web user interface through to downstream claims and finance systems with full policy life cycle of transactions including new business, endorsements, cancellations and renewals Show less

Melbourne, Australia

Implemented process-improvement initiatives within the organisation by documenting requirements, generating functional specifications, developing use-cases, chairing prioritisation meetings, generating and distributing status updates and monitoring the execution and closure of projects.Duties performed:- Transitioned claims and customer service functions over to the offshore team in Manila, which required analysing, streamlining and documenting processes followed by training and… Show more Implemented process-improvement initiatives within the organisation by documenting requirements, generating functional specifications, developing use-cases, chairing prioritisation meetings, generating and distributing status updates and monitoring the execution and closure of projects.Duties performed:- Transitioned claims and customer service functions over to the offshore team in Manila, which required analysing, streamlining and documenting processes followed by training and verification- Implemented a paperless workflow system in claims allowing the business to take on additional income portfolios without requiring additional head-count- Implemented automated payment delivery of cheques/EFT’s via an updated gateway which increased the throughput of the payment team allowing them to meet their SLA Show less

Melbourne, Australia

I assembled the core development team consisting of 8 members to build/test/deploy applications on a legacy back-office system and also a public-facing web system. I monitored and managed the team ensuring Key Performance Indicators were met and personal development plans were in place. I chaired prioritisation meetings for system enhancements and delegated the development of these initiatives to team leaders.Duties performed:- Implemented reward and recognition system within the… Show more I assembled the core development team consisting of 8 members to build/test/deploy applications on a legacy back-office system and also a public-facing web system. I monitored and managed the team ensuring Key Performance Indicators were met and personal development plans were in place. I chaired prioritisation meetings for system enhancements and delegated the development of these initiatives to team leaders.Duties performed:- Implemented reward and recognition system within the development team- Replaced two old web systems with an advanced in-house written system- Removed dependency on third party vendors by up-skilling our existing team Show less

Melbourne, Australia

I analysed, developed, tested, implemented and documented system changes.

Melbourne, Australia

I was responsible for planning projects for the coming year and communicating these departmental plans to senior management. I oversaw the computer operations and systems administrations department to ensure the departments KPI’s were meet.

Melbourne, Australia

I analysed, developed, tested, implemented and documented system changes.

Melbourne, Australia

I analysed, developed, tested, implemented and documented system changes.

Associate Diploma, Business (Computing)

Education record

Agile Ba Foundation And Practitioner