Implemented policies and procedures following industry best practices to optimize existing resourcesSalesforce.com Administrator: refined a poorly-implemented solution and provided a valuable tool for all users.Improved data quality and maintained integrity of Salesforce data.Produced reporting and analytics that provided valuable insight into the organization that was previously unavailable.Provided oversight for the Technical Support Team, including the creation of consistent and repeatable processes for the delivery of Professional Services.

Supported the File Transfer Division with strategic and operational insightsBusiness Analyst: assessed business challenges and opportunities for improvement throughout the organizationRecommended and implemented changes to processes or systems to enhance operational effectivenessMaintained cross departmental relationships to ensure open communication and collaboration across the organizationActively participated as a member of the File Transfer division management team; participated in establishing and carrying out the strategic direction of the divisionServed as a senior level interface with other functions within Ipswitch in relation to business needs and requirementsTracked and reported on appropriate team and individual goals and metrics that were aligned with corporate goals2013: Led a highly-successful Salesforce.com implementation for the File Transfer DivisionThis was a substantial Salesforce implementation that included integration with numerous back office systems— BigMachines (CPQ), Marketo (Marketing Automation), Solomon (Accounting), Ipswitch Licensing and website, Cleverbridge (ecommerce), Jira (defect management), and others. Implemented new policies and procedures resulting in dramatic improvements in organizational efficiency and customer experience. Provided business analysis during requirements gathering sessions with business and development teams at the project's outset and ensured those requirements were met and accepted by the business in the completed system. Simultaneously launched new Customer and Partner Portals. Led or facilitated dozens of hours of pre-launch and post-launch user training Provided global post-launch support for users, partners and customers.

Managed a team of inside sales professionals in marketing the company’s line of telecom equipment, including headsets, phones and conference equipment, to business users.Reason for leaving: HelloDirect and its parent company had a substantial reduction in force beginning January 2009.

Joined the K2 development team as part of PC Connection’s acquisition of Amherst Technologies in October 2005. (The goal of the K2 Project was to replace exiting business applications with a .NET framework, which would also serve as a front end to the JD Edwards ERP.)Led the deployment effort of the Product Search and Navigation module, working with the Quality Assurance team through stages of testing, creating end-user documentation and on-line tutorials, and delivering demos and end-user training for multiple locations.Served as a lead Business Analyst working with business users in all departments to gather and document business requirements.

Led the Sales Operations team in the development and consistent execution of sales processes.Collaborated with other departments to develop and implement best practices to maximize sales productivity and ensure alignment of sales priorities with organizational goals.Worked closely with the CEO and the VP of Sales on key departmental initiatives, including strategic business planning and forecasting, team structure and territory redistribution, and the design of Sales and Sales Management compensation plans.Provided detailed analysis of sales data to identify trends; led the development of automated and accessible reports.Evaluated, recommended and implemented appropriate sales tools to enhance productivity.Designed, developed, tested, deployed, trained and supported sales productivity tools including “SCOPE”, Amherst’s Sales Pipeline and Contact Management tool.Led the development and testing of updates to JD Edwards’ One World software for Sales division.In the absence of a viable freight module, designed method of charging and collecting freight in One World. Developed and delivered training curriculum on sales tools, policies and procedures to existing reps and new hires. Designed and deployed intranet sites to communicate and support key initiatives.Served as interim Vice President of Northeast Sales, March 2002 to June 2002.Served as interim Sales Manager during management transitions in California, Texas and Florida offices.SALES DIRECTORSuccessfully directed a team of 12 sales reps consisting of both inexperienced and seasoned sales professionals.Provided accurate revenue and gross margin forecasting at a monthly, quarterly and annual level.Effectively managed regional expense budget.Led Sales implementation of JD Edwards ERP while managing a successful sales region.Earned “Employee of the Quarter” award for my efforts during JD Edwards deployment.Participated in the recruiting and hiring of Sales professionals.