David Mower Email & Phone Number

Florida, United States

Sarasota, Fl, United States

Field Service Engineers, for Flow International,provide a highly professional level of technical support to customers in conjunction with the installation and service of our waterjet cutting and surface preparation systems and ensure the successful performance of the company's products and systems in the field. These positions work independently with little supervision.Major Duties and Responsibilities:Plan and supervise customers in the execution of field installations of Flow equipment.Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.Develop curriculums and syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites, on Flow equipment.Support in-plant services, including the repair of customer’s parts or equipment returned to Flow under the RMA program.Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.Provide assistance to customer service by determining parts required by a customer.Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 75%.Be on call 24/7,to provide emergency, after hour technical support to customers.