David Mullins Email & Phone Number

Salem, Nh

Responsible for supporting the Global Response Center in all aspects of opening and managing various types of emergency medical and travel cases, including, but not limited to, daily verbal and written communications to the patient and companions, liaising with medical teams worldwide and arranging logistics related to emergency travel and evacuation. Financial Coordinator duties include facilitating payments for airline tickets, funeral home expenses and other emergency travel needs. Currently working with over 70 different insurance agencies as clients.

Salem, New Hampshire, United States

Responsible for inbound and made outbound calls in call center environment for Bay Area Transit Authority. Processed violation and toll payments and offered general information for all-electronic toll system located in California.

Managed and fielded inbound/outbound calls daily and provided customer service, utilizing solid sales and service driven skills to fulfill customer expectations and requests. Enrolled participants in travel programs, collected payments, reviewed invoices and credits issued. Sent travel documentation, coordinated air travel requests. Distributed catalogs and monitored and guided participants in using company website. Mandated to sell travel insurance and request donations and measured as part of Key Performance Indicators daily and monthly.

Supported Salespeople and Corporate Partners, including Mexico and Brazil. Generated quotations, orders, and maintenance, both renewal and new. Accomplished scheduled monthly billings and OEM royalty reports. Administrated and fulfilled contracts, Enterprise License Agreements, and Master License Agreements. Adhered to Sarbanes-Oxley Act of 2002 compliance regulations as directed by Revenue Operations.