Most recent role: University of Bath Spa.

Proficient in: OSX 10.6 - 10.11 and Windows XP - 10, Cisco CUC/CUCM, Active Directory, Open Directory, Microsoft Exchange, JAMF and KACE inventory & policy management, Office 2010/2011/2013/2016, Exchange Office365 admin management and licensing, O365 Exchange email protocol, Enterprise backup solution management, hardware-upgrades for PC and Mac, software troubleshooting OSX 10.6 - 10.11, Windows XP - 10, Helpdesk management, Xerox printer management, etc.• Provide Tier One and Tier… Show more Proficient in: OSX 10.6 - 10.11 and Windows XP - 10, Cisco CUC/CUCM, Active Directory, Open Directory, Microsoft Exchange, JAMF and KACE inventory & policy management, Office 2010/2011/2013/2016, Exchange Office365 admin management and licensing, O365 Exchange email protocol, Enterprise backup solution management, hardware-upgrades for PC and Mac, software troubleshooting OSX 10.6 - 10.11, Windows XP - 10, Helpdesk management, Xerox printer management, etc.• Provide Tier One and Tier Two desktop technical support including upgrades, changes to end-user computers, responding to calls from users requiring assistance to problems relating to the use of Macintosh/Windows computers and the Apple/Windows platform. Problems relating to Macintosh/Windows workstations hardware and OS X/Windows software, application support, and connectivity issues.• Assemble hardware components, install OS X workstation operating systems software, install productivity and specialized business application software. Install device driver software relating to business related hardware devices such as personal digital assistants (PDA) and iPhone and iPad.• Support multiple branch offices with support for multiple versions of OS X and Windows.• OS X Server/Windows Administration.• Assistance in the use of OS X/Windows applications, systems and procedures related to but not limited to Software development, web development, marketing, graphic design, accounting and business systems.• Active Directory administration, on boarding & exiting user accounts.• Cisco phone (CUCM / Cisco Unity) and Cisco Jabber management, set up and deployment.• Microsoft Exchange, Office365 and Exchange Office 365 administration.• JAMF administration to manage and inventory all workstations.• Enterprise Backup solution management.• Regular maintenance and enhancement of company and user equipment with service and version updates.• Site visits to remote offices for network and client desktop support. Show less

1st/2nd Line Technical Support (Remote Desktop), Self Employed 1st Connect, Brighton/South Africa• Co Owner of 1stConnect, Private IT practice that specializes in troubleshooting of PC/Mac problems. (PC, Macbook, IPads, IPhones and Android devices.) Windows Server.• First and second line support for customers and colleagues via remote desktop support.• Customer service.• Troubleshooting of any technical pc, printer, and software related problems.• Setting up and… Show more 1st/2nd Line Technical Support (Remote Desktop), Self Employed 1st Connect, Brighton/South Africa• Co Owner of 1stConnect, Private IT practice that specializes in troubleshooting of PC/Mac problems. (PC, Macbook, IPads, IPhones and Android devices.) Windows Server.• First and second line support for customers and colleagues via remote desktop support.• Customer service.• Troubleshooting of any technical pc, printer, and software related problems.• Setting up and maintaining of networks, routers, printing and back-ups.• Real time support with VPN. • Technical, telephone and remote desktop support.• Rules/Definitions/Security of Network, maintenance and setting up thereof.• Ordering and maintaining of new hardware, software, quotes, spec’ing of new hardware software needed by the company and for customers.• Liaising with suppliers.• Maintaining and setting up of Active Directory on local servers, Microsoft exchange and managing of clients databases and back-ups etc. via VPN and remote desktop. Show less

• Technical and telephone support to 8000 people throughout the town council.• Software support for 465 software packages, including Windows XP, 7 and 8, also Virtual support for Citrix virtual machines.• Rules/Definitions/Security of Network, maintenance and setting up thereof (Cisco)• Creating of new Mail accounts via Microsoft Exchange and monitoring thereof, also setting and troubleshooting any issues that would arise.• Creating of GCSX accounts for Microsoft exchange… Show more • Technical and telephone support to 8000 people throughout the town council.• Software support for 465 software packages, including Windows XP, 7 and 8, also Virtual support for Citrix virtual machines.• Rules/Definitions/Security of Network, maintenance and setting up thereof (Cisco)• Creating of new Mail accounts via Microsoft Exchange and monitoring thereof, also setting and troubleshooting any issues that would arise.• Creating of GCSX accounts for Microsoft exchange, Government standard secure mail.• Real time support for Operating system via VPN, (Net-Op and SCCM.)• Database administration.• Installing of new software and troubleshooting issues that may arise.• Managing of the Queue and ICT inbox requests/issues.• Capturing of requests via Marval.• All account management on the Network/Intranet for Microsoft exchange and Active Directory, 2003 through to 2012 versions.• Troubleshooting of any technical pc, printer, and software related problems. Show less

• Technical assistance with setting up of clients new machines, migrating of data from windows platforms to the new Macintosh devices (MacBook Pros etc.)• Troubleshooting of Mountain Lion installations on MacBook Pros etc., any technical issue the client would have.• Warranty approval direct with Apple on any Apple device.• Maintaining of networks on a daily basis.• Keeping in store devices updated with latest Demo content.• Updating of database on daily basis, Filemaker and… Show more • Technical assistance with setting up of clients new machines, migrating of data from windows platforms to the new Macintosh devices (MacBook Pros etc.)• Troubleshooting of Mountain Lion installations on MacBook Pros etc., any technical issue the client would have.• Warranty approval direct with Apple on any Apple device.• Maintaining of networks on a daily basis.• Keeping in store devices updated with latest Demo content.• Updating of database on daily basis, Filemaker and Apple GSX, database administration.• Quoting clients on replacement parts, hardware.• Booking in of any unit that would need to be fixed at Hardware service Centre.• Maintaining local servers and databases. Show less

• Technical and telephone support to our 160 branches country wide where we would give real time support to them via our internet program Dovesnet/Dovessage. Testing of any changes made to Dovesnet/Dovessage done by the programmers or any hardware changes. Also for VIP, ESS, Laserfische and IDU.• Real time support with VPN. • I will also do the same at our head office where we have the Dovesnet server and Dovessage server with Sage Line 500 tetra program integrated with the Dovesnet… Show more • Technical and telephone support to our 160 branches country wide where we would give real time support to them via our internet program Dovesnet/Dovessage. Testing of any changes made to Dovesnet/Dovessage done by the programmers or any hardware changes. Also for VIP, ESS, Laserfische and IDU.• Real time support with VPN. • I will also do the same at our head office where we have the Dovesnet server and Dovessage server with Sage Line 500 tetra program integrated with the Dovesnet program, troubleshooting any issues that need solving/ info assistance. • Setting up and maintaining of networks, routers, printing and back-ups.• Troubleshooting of any technical pc, printer, and software related problems.• Building of new work stations, configuring and installing needed software. Troubleshooting of any existing work stations that were faulty.• Maintaining and troubleshooting technical or software issues with the servers, Maintaining of servers, updates, databases and back-up tapes.• Liaising with suppliers for work stations, copiers, printers and telephone systems needed.• Managing of technicians and similar administrators.• Database administration on servers.• Maintaining old/new 3G card maintenance, updating existing new/old databases with changes.• Technical phone support, software hardware related issues also with VPN.• Ordering and maintaining of new hardware, software, quotes, spec’ing of new hardware software needed by the company. (Setting up and issuing to branches for installing and use thereof) • Maintaining and setting up of Active Directory on the Network etc.• Monitoring of Websites/E-mails, maintaining Panda Box Database, rule Definitions on network.• Rules/Definitions/Security of Network, maintenance and setting up thereof.• Information given/setting up/maintenance of Brevity Management Solutions IT infrastructure throughout the country.• Looking after mail server/ Linux FREE.BSD. Show less