> Leader of a global team, on customer projects and programs, solving complex problems through technology, business intelligence and analytics, and Agile practices. > Helps develops and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. Utilizes excellent communications skills and able to operate with C-Level management of an airline. > Manages programs and leads cross functional teams focused on the delivery of an enterprise level software to customers through the following key areas of responsibility:• Customer Relationship Management - Manages the installation and client acceptance of enterprise-level software (can be multiple customer projects).  Provides day-to-day oversight of project activities between client and company personnel. Ensures project success and customer satisfaction by managing the details of overall project schedules and deliverables.• Project Management - Establishes project schedules and organizes the interdepartmental activities (work with management staff to establish appropriate project structure) ensuring completion of the project on schedule, within budget constraints, and with high quality. Ensures alignment and adherence to project scope, development/delivery schedule, resource requirements, and integration efforts. Maintains project control through the use of project governance and monitor the project from initiation through delivery and ensures that approved/standard methods, processes and tools are consistently used, include change, issue risk and quality management.• Functional Knowledge • Customer and Vendor Management• Organizational Support

> Delivered IT Strategic Outsourcing contracts through a transition phase for new accounts and commercial alliances. Managing transformation programs including mainframe, distributed, and network service delivery, ITIL process integration, data center build outs, and disaster recovery solutions. > Directed and coordinated large multi-service tower transitions encompassing mainframe, distributed systems, workstation, network, help desk, process integration and federal regulatory solutions, providing guidance to transition and transformation team, regularly meeting with client stakeholders to review progress and pace of transition projects, addressing customer concerns. > Designed and implemented start up Project Management Office Governance, Financial Management, sales training and pilot testing transition for IBM alliance with strategic partners with objective to promote re-seller partnerships for IBM offerings. Responsible for multimillion dollar transitions, including start-up and planning, transition resource staffing, project plan development and execution, and executive schedule and budget status reporting. > Managed a Transition Management team delivering transition and transformation, providing coaching and direction to Transition Mangers, cultivating and maintaining customer relationships, risk identification and mitigation, issue identification and escalation, project and program management skill growth and financial accountability.

Transition & Transformation (T&T) Operational Readiness and Compliance Senior Manager providing staff, team and organizational leadership and program management for all North America (NA) T&T new business and project content. Operational Readiness includes maintaining and incorporating forward progress of best practices into the existing program to ensure structure, consistency and discipline for the execution of Operational Readiness activities across all phases of T&T projects, for effective and successfulturnover to Steady State. Process Controls, Compliance and Service Improvement includes ensuring all T&T accounts are organized, established and deployed with proper business controls. Acts as the primary and key interface between T&T executives, System Resource Management, Global Service Management and the Cross Tower Delivery Competencies.Manager of Business Operations and Controls team in both the USA and Offshore resources in Costa Rica, India, Canada, Czech Republic and Brazil.

• Program leadership of the 11 person Project Management team, responsible to lead the solution and delivery of 100+ concurrent projects. • Partnership with the IBM account executives for all project processes, management and delivery of projects and project related contract, cost and relationship management issues. • Primary project relationship interface with the client Governance team and line of business executives. • Direct technical architects for all aspects of server consolidation and application migration projects, and capable of creating a detailed project plan encompassing all tasks, deliverables and milestones for the project. Encompasses environment assessment, design, setup, code inventory, test procedure review, baseline builds, baseline tests, application migration, third-party tool migration, unit and system test, onsite validation, performance tuning, acceptance, and successful project closure.• Leading a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract• Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, Service Level Agreements and contractual obligations are met.• Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the external client• IBM clients supported: American Express (2005-2007), Delta Air Lines (2007-2013)

• Strengthened final closure of new business deals with sales executives to finalize ACS services contracts, define the project requirements, determine customer relationship responsibilities,delivery and communication strategies and implementation plans. • Conducted Due Diligence reviews to validate solution, holdkick-off meetings, setup project control book, create initial project plan, create initial project budget.• Developed a technical strategy with the Architects as to the hardware, software, and services that requireprocurement for the project. • Engaged and built delivery teams, including storage, networking, firewall, server build, and steady state support.• Provided client communications as the key focal point into the service delivery effort and reported into ACS executive management.

• Directed the installation and client acceptance of capitalized equipment, enterprise software systems, and system integration projects & engagements for Frontier Airlines, including Sabre Sonic Res, Check-in, Web, Inventory, Ticketing, and Travel Distribution solution.• Provided on-site day-to-day leadership activities between client and solution provider through in-depth customer relationship management• Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables• Effectively managed the extensive interaction with sales, systems engineering, product development and other members of cross- functional teams focused on the delivery of new or existing products to clients• Planned, directed and controlled program schedules and budgets• Monitored the project from initiation through delivery• Organized the inter-departmental activities ensuring completion of the project/product on schedule and within budget constraints.

International assignment

International assignment

Senior Project Manager, Network Services, Dallas TX, Sydney Australia, & Toronto Canada• Directed two large scale global IP network migration projects for an air and a ground transport carrier; including United Airlines & CNF Emery• Instituted a Program Management Office (PMO) in support of numerous airport desktop & IP network projects at the Greater Toronto Airports Authority (GTAA)• Directed IP managed network solutions projects in the North & Latin America, Caribbean and Asia Pacific geographies. Customers including Sabre, American Airlines and US Customs Service & Border Control• Launched an Australian national IP network migration project while on assignment in Sydney, for Sabre Pacific Pty, Ltd.• Sustained project team focus to meet or exceed the customer’s business stream requirements and delivery expectations• Managed staff of Project Coordinators; maintain risk register, issues log, change request/control, project timeline, statement of work, financial budget items and contingency plans and alternative solutions for critical path areas• Developed project proposals alongside Sales Management staff in order to gain new business opportunities and grow the company and increase revenue

• Directed IT projects in support of American Airlines’ objectives to deliver new & innovative technology to the airport environment• Designed, marketed, implemented and managed a project management office (PMO) for large scale IT airport systems and process redesign program• Managed development project team to enable customers to check-in via IVR speech recognition systems• Directed airport automation projects in support of the oneworld™ alliance• Provided Sabre technical resources with requirements, guidance, and sign-off for enhancements to the airport check-in system, EDIFACT through check-in, ticketing and multi-carrier soft switch projects.• Proposed new airport automation initiatives among all oneworld alliance carriers.• Strategized regularly with colleagues of the alliance member carriers to ensure airport systems are equipped to recognize oneworld customers throughout journeys on all airlines

• Directed implementation projects for new and existing Sabre multi-host airline customers; solutions included reservations hosting, departure control, flight operation, and baggage management and cargo systems.• Conducted technical requirements gathering, project status and implementation planning meetings with customers as well as internal Sabre support groups• Advised airline customers on Sabre multi-host products, provided implementation functional support, and made recommendations to customers to improve productivity and performance• Responsible for project management and tracking compliance of time-critical items, and ensured all internal and external resources completed activities on-time; meeting airline customer’s expectations and Sabre’s commitment

• Provided airline customer service in all aspects of airport operations, including: ticketing, check-in, load planning, ramp/baggage handling, weight & balance, cargo, baggage service• Assisted airport manager in supervising daily customer service activities for airline at the Gregg County Airport• Responsible for FAA security checklists, station audits, payroll authorization, headcount reports, budget• Instrumental in training and supervising airport agents on Sabre and any enhancements to the functionality