David Munoz Email & Phone Number

New York, New York, US

• Oversight of Central IT Budget Management of $168.5mm Non-Cap \ $285mm Cap for 2023.
• Develop our strategic initiatives by working with Department Head and LOB Executives.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Vendor Management for all critical IT infrastructure support (~$25mm+/yr.) related to Service Desk, Compute, Cloud, Service Management…etc.
• Developed and implemented long-term strategic technological blueprint.
• Accountable for all company owned and third-party On-prem and Cloud datacenter infrastructure.Accomplishments:

Indianapolis, Indiana, US

• Oversee infrastructure operations by leading staff of three hundred to support over 1500 customers ($252mm+/yr) in advance of public offering.
• Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
• Navigated cross-functional collaboration to deliver sales forecasts and align delivery with objectives and client expectations.
• Established staff augmentation model with fortune five hundred customers for provisioning of all mobile and fixed IT assets, established mobile logistic center, and global service help desk center.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
• Managed existing and developed new client relationships, identifying risk and growth opportunitiesAccomplishments:

Frankfurt Am Main, Hessen, DE

• Worked closely with management teams to plan, develop, coordinate and executetechnical strategies aligned to client's vision, mission and purpose.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.Accomplishments:
• Developed 12-month roadmap for improving operational efficiencies aligned with ITIL framework; created five improvement delivery tracks: Solution Design, Service Delivery, Service Level management, IT customer.
• Designed Onboarding Excellence program which resulted in better hiring practices across our operations department which led to reduction of onboarding from 18 months to 45 days across all groups.
• Established global standards and follow-the-sun methodology to provide fasterresponse time and better coverage.

New York, NY, US

• Oversee Desktop Infrastructure, Game Technology & Infrastructure, Event Management, Help Desk & IT Support for Events, Teams, Broadcasters and Corporate Offices and Technology Procurement & Asset Management.
• Promoted to build and direct a new department responsible for all of the technologies associated with our League infrastructure, network and Game Operations (i.e. game clocks, stats, instant replay).
• Designed and implemented new technology to improve the game or the broadcast of the game such as installing high band width connections for faster and global distribution of game video and content.
• Created the engineering designs\support plans for over 280 NBA\WNBA events per year.
• Fostered an environment of growth in technical knowledge that allowed staff to move into management roles and become leaders in other departments or even other organizations.
• Developed a first-class support organization capable of handling the needs of the global expansion of the organization.

New York, NY, US

• Developed a first class support organization capable of handling the needs of the global expansion of the organization.
• Engineered standards, supported innovation and implemented technologies to foster mobility while maintaining our security.
• Responsible for the asset tracking, procurement and shipping for all IT services globally.

Bachelor'S Degree, Business Administration, Management And Operations

Bachelor’S Degree, Political Science And Government