David Murage Email & Phone Number

Nairobi County, Kenya

Dubai, United Arab Emirates

Kenya

ACHIEVEMENTS: 1. Launch and execution of a Global roaming data bundles (Roam Like Home) that increased outbound roaming revenues by 10%. 2. Surpassed LTE and CAMEL expansion target for the FY’20 despite of Covid 19. 3. Successful planning, testing, implementing and go live for “Buy with Airtel Money” option on roaming bundles.

Parkside Towers Mbsa Rd

ACHIEVEMENTS: 1. Managed a project to develop and implement product provisioning system from IBM systems to Airtel Systems. 2. Successful testing, implementing and go live of the following Airtel Money products M-Akiba, Mfanisi, Kopacash, International Money Transfer services (IMT) and inter-opos cash transfer service. 3. Successful testing, implementing and go live of the following GSM products UnlimiNET, Tubonge, Amazing, One Airtel Roaming bundles, Hajji Roaming bundles and East Africa Roaming bundles.

Nairobi

Supporting 17 countries over 100 regions and 1000+ endusers Receive incidents and service request through phone, mails or any other medium and logthem as tickets in the incident management system and assign the priority to the ticketbased on urgency and impact of the issue. Manage the resolution of problems, design, knowledge base, work around andpresentation of known errors. Monitor the implementation of policies, procedures and standard of SCOPE and makenecessary corrections. Perform analysis, diagnosis and resolution of complex IT problems for end user andrecommend or implement corrective solution for remote user as needed. Responsible to installs, modify, clean and repair computer software. Communicatewith clients and follow up on all open and pending tickets. Escalating tickets to various technicians groups where necessary Maintain very high level of FCR (First Contact Resolution Rate). Regular developtroubleshooting flow charts and contribution to knowledge management resources toachieve faster resolution and higher FCR. Prepare weekly/monthly/quarterly activity reports

Airtel Kenya

Requirements gathering and documentation and Determine how to improve existing business processDeveloping Business Requirement Documents (BRDs) and ensuring sign-offs are doneDesigning system Data Flow Diagrams (DFDs) and Business Flow Processes System testing System DemoCarrying out UAT programs Preparation of test cases and Co-coordinating testing efforts with QAIdentifying, tracking and reporting issues and resolving in a timely manner.Communicating needed changes to development team.Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager.

Network and Internet support and configuration Installing Operating Systems (MS Windows, Linux) Help desk support for all users in the Ministry. Repair and maintenance of computers and other ICT related equipment. Assisting staff in use of common office packages Setting up conference equipment and materials

Ccna, Computer Systems Networking And Telecommunications

The course covered the following areas: Network for Home and Small Businesses Working at a Small-to-medium business or ISP Introducing.

Business Information Systems, Ict

Activities and Societies: Pan-Africanism, Vice-president ICT ClubBusiness Information Systems

0 Level

Activities and Societies: Chairman- Seventh Day Adventist Club and Rugby player