Senior Digital Business Analyst with extensive experience across the software delivery project lifecycle - from defining user stories and features, eliciting and documenting user requirements, mapping business processes and delivering UML specifications, through to supporting system test, UAT and implementation. In-depth knowledge and experience of both Agile and waterfall IT delivery methods, confident working within both contexts. Experienced in managing business analysis teams, having run teams of up to ten people and taken responsibility for the delivery of business analysis artefacts to challenging deadlines. Has performed in challenging client-facing delivery roles in a wide variety of business sectors – UK central government, retail banking, transport, utilities. Used to working on complex and challenging business change programmes. Wide experience dealing with client staff at all levels within an organisation, from call centre agents to delivery directors, with a track record of forging excellent client relationships.Key Skills:• Agile/Digital Business Analyst and proxy Product Owner, defining user stories and BDD features in collaboration with business stakeholders and sprint teams, in SCRUM/Kanban projects;• Experienced working with CX, UX and website design professionals to deliver public websites;• Experienced working with the Government Digital Standard, including passing GDS assessments;• Excellent customer focus, building client relationships based on respect and trust;• Extensive experience of business architecture definition;• Extensive experience of requirements elicitation, documentation and management - leading workshops with stakeholders;• Strong UML specification skills (use cases, class models, sequence diagrams);• Strong logical data modelling skills;• Project management (PRINCE2) and team leading skills and experience;• Ability to work closely with technical leads in delivering technically sound solutions.