In today’s dynamic real estate market, it is important to work with a real estate professional you can trust. I work hard to provide my clients with the most positive real estate experience possible, and I am dedicated to providing exemplary service and expertise. Whether you are buying or selling your primary residence, acquiring an investment property, or relocating to a new neighborhood, I can effectively help you with every step of the process

Test Center Manager at Pearson Vue Professional Testing Center. Significantly improved Customer Satisfaction Survey scores for two consecutive years. Improved staffing levels to meet current testing volume. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in 175 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the world's leading learning company.

Managed, motivated, developed teams of 15-21 Customer Care Representatives to provide exceptional quality customer serviceConsistently built high performing teams that met or exceeded key performance indicators Received award for having Most Improved Sales Team in Western Region in 2010Recipient of Key Contributor Award in 2011 for performance far exceeding company expectations

• Managed teams to provide quality customer care for clients in industries such as insurance, telecommunications, credit cards, pharmacy services, newspapers, and utilities. • Consistently developed high performing teams that met or exceeded client goals• Additional experience in workforce management in areas of reporting, scheduling, staffing, and monitoring service levels.