As an accomplished General and Operations Manager, I have successfully delivered and improved upon financial and operational performance within the hospitality industry. I possess a track record managing multiple sites and locations covering profit and loss accounts, staff rostering and health and safety, as well as HR activities. Throughout my career I have enjoyed different roles where I adapt quickly to changing processes, procedures, and performance targets. I have overseen health and safety compliance and food hygiene safety where I have maintained and improved quality and brand standards in a challenging and fast paced environment. My consistent and comprehensive experience has allowed me to quickly progress to senior roles in the UK’s largest hotel operator, culminating in management responsibilities for multiple sites, ensuring people and resources are operating at optimal levels to drive commercial success. I prioritise establishing and driving exceptional customer service and delivering KPIs at all levels. For example, I have utilised my business acumen and commercial awareness to manage labour and resource costs against sales, increasing profits and minimising spend without compromising quality. My experience leading and operating a number of central, flagship hotels with varying employee numbers and site features means I can prioritise tasks and adapt to changing workloads to ensure maximum productivity. I have mastered the ability to efficiently manage my time to meet business needs, applying an agile and strategic approach to boost sales performance while utilising guest feedback to increase performance against KPI’s. I have also developed useful market insights as well as the practical knowledge to excel in all aspects of hospitality management. I am an innovative leader and effective team player with the ability to manage my own workload whilst supervising and engaging others. I enjoy a challenge and building teams within new environments where I can foster productivity and drive performance to the next level.