David Murphy Email & Phone Number

Glasgow City, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Platform is Scotland’s most vibrant events and hospitality brand, its home is an iconic 7000 sq m venue in the heart of Glasgow City Centre where people come together for ever evolving, curated drinking and dining experiences. The building is one of the top multi-purpose events venues in the UK.A programme of events including live music, corporate events, weddings and entertainment take place alongside our 500+ seat Bar & Restaurant including microbrewery, midweek cafe bar and outside licensed lane.Duties include:Overseeing the front of house management for Scotland’s largest bar & restaurant venue covering events, live music, street food, and business conferences.Responsible for managing high volume restaurant and bar activities covering rota management, menus, training and coaching staff and general restaurant and bar management duties Ensuring high quality service, food & beverages are delivered to brand standards and in line with customers expectations.Overseeing and adhering to health and safety standards and requirements including food hygiene and all other aspects of health & safety and risk management.Recruiting, training, and motivating staff including setting objectives, reviewing performance and human resource management and general employee relations and all related administrative requirements

Glasgow, United Kingdom

I lead the smooth and lucrative delivery of multiple sites across Glasgow. I utilise my vast industry knowledge and practical experience to increase profits and customer satisfaction levels across the board as well as reduce costs and minimise risks. I also build and supervise high-performing teams and advocate compliance with safe working systems and food hygiene standards to ensure consistency and cohesion across all sites. I exercise my financial management and revenue skills coupled with my ability to accurately forecast and budget costs to drive commercial performance and maximise growth. I identify and implement efficiency improvements to enhance operations and streamline processes in all aspects of hospitality functions without compromising quality. I ensure strict compliance with brand standards by both team members and management staff while working diligently to embed these values into daily working practices. Together with my people management and commercial responsibilities, I cultivate and maintain strong customer relations to ensure each and every guest feels valued.

Glasgow, United Kingdom

In this position I was responsible for the day to day operation of high occupancy hotels located in the heart of Glasgow which included training and developing multi-skilled and dynamic teams to maximise productivity. As part of these responsibilities I regularly communicated with all on-site departments, reported to senior management and consulted with restaurant partners to ensure guests received the most out of their stay. I also dealt with escalated complaints and queries in a prompt and professional manner and consistently upheld brand reputation. In addition to this I oversaw multiple business functions which included health and safety compliance, financial risk management, stock and inventory control as well as human resources management. I worked diligently to secure five-star customer reviews and remained calm under pressure, handling employee relations with tact and diplomacy.

Glasgow, United Kingdom

In this position I worked in collaboration with the Operations Manager to drive hotel performance and administer budgets. In addition, I supervised and supported team members to feel confident and prepared for any challenges. During my time in management, I delivered and outperformed KPI’s across a range of measures and objectives, which included improving guest service scores and exceeding sales targets for three consecutive years. I actively sought guest feedback to aid my learning and development and quickly implemented any improvement needs identified. I utilised and administered a range of systems and ensured team members accurately complied with internal processes and policies.

Glasgow, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom