David Murray

David Murray Email and Phone Number

Global Customer Services Executive | Enabling Organizations to serve todays Omni channel customers @ Teleperformance
paris, île-de-france, france
David Murray's Location
Guildford, England, United Kingdom, United Kingdom
David Murray's Contact Details

David Murray personal email

n/a
About David Murray

Teleperformance is a world wide leader in outsourced Omni channel customer Experience Management Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.For almost four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers. We are a team of 217,000 passionate people working in 340 sites providing outstanding customer experience from 74 countries in 265 different languages and dialects.Contact me:Mobile +44(0)7775548100Email david.murray@teleperformance.com

David Murray's Current Company Details
Teleperformance

Teleperformance

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Global Customer Services Executive | Enabling Organizations to serve todays Omni channel customers
paris, île-de-france, france
Employees:
99624
David Murray Work Experience Details
  • Teleperformance
    Evp Strategic Account Management
    Teleperformance Jan 2020 - Present
    West Sussex, England, United Kingdom
  • Teleperformance
    Vice President Strategic Accounts Cemea
    Teleperformance Jun 2013 - Jan 2020
    Management of large global key accounts across multiple locations , languages and lines of business. Responsible for relationships with strategic clients in the Technology , Finance and Consumer Electronics verticals.
  • Contact Centre And Customer Management Professional
    Managing Director
    Contact Centre And Customer Management Professional Sep 2011 - Jun 2013
    Guildford, United Kingdom
    An independent customer management and contact centre consultancy which provides support to clients insourced and outsourced contact centre organisations across multiple services.Founded in 2011 by David Murray a contact centre and customer management professional, with over 20 years experience working with many of the UK's largest brands for some of the worlds award winning service providers.Current - Strategic Director Market Makers - NED Perfect Answer - Associate Blue Sky Consulting
  • The Listening Company Serco
    Managing Director Strategic Delivery
    The Listening Company Serco Feb 2010 - Sep 2011
    Uk
    The Listening Company is an award-winning customer communications outsourcer that delights customers, reduces risk and drives exceptional return on investment for clients.
  • The Listening Company
    Managing Director Client Delivery
    The Listening Company Feb 2002 - Feb 2010
    Uk
    With 4,000 employees in 8 UK locations, The Listening Company manage over 60 million conversations a year across all channels on behalf of clients in the media, retail, telecommunications, financial services, automotive and public sectors among others.
  • Ict Group (Sykes)
    Vice President Operations
    Ict Group (Sykes) 1999 - Feb 2002
    Uk And Ireland
    ICT Group, Inc. (NASDAQ: ICTG) was a multinational call centre company with locations in US, Canada, UK, Ireland and Australia.On February 2, 2010, ICT was officially acquired by Sykes Enterprises, Inc.
  • Sitel
    Client Services Director
    Sitel 1997 - 2002
    Kingston Upon Thames, United Kingdom
    Sitel is a telemarketing and outsourcing business. It maintains over 130 call centers in 26 countries.Prior to its acquisition by ClientLogic, described below, it had 70 call centers in 25 countries and over 30,000 employees.
  • Decisions /Sitel
    Call Centre Manager
    Decisions /Sitel 1993 - 1997

David Murray Skills

Program Design Contact Centre Contact Center Consulting Call Center Outsourcing Customer Relations Contact Center Management Customer Contact Customer Service Customer Lifecycle Management Customer Acquisition Customer Experience Program Management Service Levels Business Process Improvement Call Centre Contact Centers Start Ups People Development People Skills Operations Management Operational Excellence Bpo Crm Call Centers Business Process Service Delivery Lead Generation Team Management Customer Satisfaction Sla Performance Management Telemarketing Telecommunications Recruiting

David Murray Education Details

Frequently Asked Questions about David Murray

What company does David Murray work for?

David Murray works for Teleperformance

What is David Murray's role at the current company?

David Murray's current role is Global Customer Services Executive | Enabling Organizations to serve todays Omni channel customers.

What is David Murray's email address?

David Murray's email address is da****@****g.co.uk

What schools did David Murray attend?

David Murray attended Bournemouth University, Arts University Bournemouth, Pensby Secondary School For Boys.

What are some of David Murray's interests?

David Murray has interest in Photography, Cycling, Ski.

What skills is David Murray known for?

David Murray has skills like Program Design, Contact Centre, Contact Center Consulting, Call Center, Outsourcing, Customer Relations, Contact Center Management, Customer Contact, Customer Service, Customer Lifecycle Management, Customer Acquisition, Customer Experience.

Who are David Murray's colleagues?

David Murray's colleagues are Kiran Chettiar, Johann Sarate, Syed Shanu Ali, Dorothy Calloway, Manu Sharma, Gurpreet Singh, Lea Nerza.

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