• Server Administrator for 10+ Clients including Active Directory• Cloud Administrator for Microsoft 365 and Google Admin for the workplace• worked relationships with vendors and lead tech on problem-solving complex application issues• Tier 3 problem-solver for the company• Wrote PowerShell, SQL, and GPOs to create automation of tasks• Go to lead for Microsoft Exchange and Exchange online related requests• Managed all backups and Hyper-V VMs for 10+ environments

Managed all duties of the technology department that included, but not limited to finances, inventory, and policycreation.• Implemented automation of software using SFTP sites, html, SQL language, and BI report writing.• Increased productivity by creating business process models and buy in from all departments of the district.• Administrator for Active Directory, Google Admin for the Workplace, and all software/hardware.• Provided Tier 1, 2, and 3 support for over 2000 devices and users.

I was hired to stabilize an aged environment. This involved software, hardware, and maintenance in the Rockford 911/City of Rockford Data Center. Changed handwritten methods of creating reports and created a Business Intelligence webpage on Microsoft SharePoint using SSRS report writer for Microsoft SQL server. Created a Virtual Microsoft Hyper-V Image Server using Windows Deployment Services to aid in creating backup images  Used Acronis Image Server to update aged units running Windows XP for a 911 Certified Phone System called Positron. Removed failing hardware in the Data Center by creating virtual machines using VMware vSphere. Assisted in implementation of a new computer-aided dispatch program called Central Square Enterprise software, aided in training, and became CAD administrator.systems called Keltron, the central air handler system, and computer displays using Pixel Art Google Chrome Add-ons. Assisted the data team in creating Microsoft SQL Management Studio queries for the CAD/RMS project. Used Microsoft Visio to create business process diagrams for better workflows and documentation. Moved the Standard Operating Procedures Manual in paper form to a Microsoft OneNote structure that is shared on Microsoft SharePoint for Rockford Fire 911 Department Provided Tier 2 and Tier 3 support for the City of Rockford Helpdesk using ManageEngine Ticketing Systems. Used Dame Ware Remote Control Software to assist clients that were not physically in the office. Hosted meetings using Cisco WebEx, Zoom, and Microsoft Teams. Used Visual Basic to edit layouts in the call taking software. Participated in an after-hours on-call rotation. Rewired training room saving $8000 for a remodel and improved use of technology. Used Microsoft Active Directory for computer polices. Managed Administration for NICE call recording software

• Implemented a new teller system, in a three month span of over 100 computers to reduce complications of outdated software.•Provided tier 2 and tier 3 escalated support, increasing productivity for the IT department by 50%.•Created cost-effective solutions, writing in-house software and scripts, saving the company $3000 annually.•Accomplished successful completion of over 110 project requests by all departments.•Wrote and taught detailed procedures for 9 members of IT, ensuring they have a knowledge base during on-call rotations• Upgraded 25 in-house programs to their most current versions to reduce loss of support from software vendors.

• Nominated Employee of the Quarter by 60 staff members in a 4 month timeframe • Worked to improve student’s knowledge or career skills to a 80% average• Developed 11 instructional plans to ensure accreditation, college, and department standards• Planned 14 areas of studies’ lessons and assignments • Maintained day-to-day technical operations of the college for 7 departments• Sustained 5 onsite servers to ensure smooth operation

• Prepared reference for 5 departments by writing operating instructions.• Documented system changes and revisions to 4 developers• Maintained employee confidence and protected operations by keeping information confidential.• Carried out daily system checks of 6 software systems• Supported 6 in-house testing environments to accurately depict a production environment

• Recognized by management as a top employee 3 times• Assisted an average of 40 customers per day by responding to inquiries and finding products• Stocked, replenished, and organized inventory with accuracy and efficiency, completing function10% faster than an average associate.• Promoted 4 different times and offered to participate in management training• Aided team members when necessary in handling cash registers, organizing inventory rooms, labeling products, unloading merchandise, and cleaning up

• Named Training and Development leader for company district of 20 stores• Achieved a profit in a previously under-developing environment 8 out of 10 months• Passed 4 state compliance audits while managing 2 stores• Increased repeat customers from 10 to 40 by responding to inquires and delivering products that met customer’s needs• Streamlined operations for 40 employees creating processes, best practices, and documentation