David M

David M Email and Phone Number

Director of IT and Operations @ Retail Insight
London, England, GB
David M's Location
London Area, United Kingdom, United Kingdom, United Kingdom
About David M

With years of experience in leading and managing IT infrastructure services and teams, I am currently a cloud and infrastructure leader at Sports Interactive, creators of the worlds leading Football Management simulation, Football Manager. I hold certifications in Cloud, Cloud Security (CCSP), People Management/Leadership (CMgr), ITIL, and Agile, and I have a passion for innovation, automation, and problem solving.

David M's Current Company Details
Retail Insight

Retail Insight

View
Director of IT and Operations
London, England, GB
Website:
retailinsight.io
Employees:
257
David M Work Experience Details
  • Retail Insight
    Director Of It And Operations
    Retail Insight
    London, England, Gb
  • The Crown Estate
    Platform And Infrastructure Manager
    The Crown Estate
    London, England, Gb
  • Sports Interactive (Si)
    Cloud And Infrastructure Manager
    Sports Interactive (Si) Mar 2024 - Present
    Stratford, London, Gb
    Leader of the Core and Build Infrastructure Engineering area at SI. SI is part of the SEGA Europe family of studios alongside Creative Assembly, Two-Point Studios and SEGA HardlightMember of Departmental Leadership Team, a cross-functional group of senior leaders.Currently focused on cloud enablement, infrastructure modernisation, automation, continual improvement and future strategy.
  • Ocado Technology
    It Infrastructure Services Manager
    Ocado Technology Sep 2020 - Mar 2024
    Hatfield, Hertfordshire, Gb
    * Strategy leader for Azure Cloud, Core Infrastructure, Zero-Trust /SASE, Identity and EUC within Group IT at Ocado *Integrated acquired companies technology into Ocado removing duplication, also lead technology strategy around divestiture work* Moved from traditional on-prem infrastructure management approaches to cloud (Azure), infra as code (Terraform, Powershell DSC) * Leading JML process improvements with a focus on end user experience and compliance, extensive work with Workday as master data source* Moved MDM to cloud native approach from on-prem approach and decoupled from On-Prem systems, implemented zero-touch provisioning approaches to reduce IT involvement in onboarding* Through redesign in operational sites and new sites, lowered costs and simplified build* Management and proposal of key budget to deliver roadmaps and drive forward strategy* Leadership of multiple teams and their talented leaders, coaching and mentoring * Scoping, definition and driving of key projects and programmes, working closely with Business Analysts and Project Managers* Key control owner and contributor for SOC2 compliance accreditation by enabling and providing ability to adhere to controls by investing in technology and leveraging existing tech stack * Outsourcing of legacy application management to move key Ocado talent to new and higher value missions
  • Ocado Technology
    It Infrastructure Team Lead
    Ocado Technology May 2018 - Sep 2020
    Hatfield, Hertfordshire, Gb
    * Leading a team of highly skilled Infrastructure Engineers that is currently responsible for all Windows infrastructure within Ocado*Nurturing and developing talent within the team to drive success and enable agility* Responsible for Office and Warehouse based systems both in the UK and Internationally* Adopting public cloud where possible and ensuring the service offering is of an excellent standard for Ocado Group, pivoting from on-prem to cloud focused services* Moving the the identity plane to the cloud, reducing dependencies on enterprise networks and fixed sites *Managing the VMware private cloud platform within Ocado* Establishing Azure public cloud and transforming our processes towards an IaC/WinOps/DevOps (Terraform and DSC) approach utilising source control and pipelines* Working with AD/AzureAD/In-House tooling to ensure a smooth collaboration and identity experience for Ocado employees* Operating with an automation/efficiency mindset, making sure the team also follows this ethos to make us more efficient * Working to continually improve ITSM processes utilising ITIL v4 framework to guide this change* Maintaining positive relationships with respective technology leads within Ocado to ensure we provide the best service we can* Introducing a new monitoring platform for our infrastructure to improve reliability and availability * Working with Citrix and Thin Client technologies to deliver applications at scale
  • Ipsoft
    Team Leader & Technical Executive (Sc Cleared)
    Ipsoft Apr 2016 - May 2018
    New York, Ny, Us
    Internal promotion * Operationally responsbile for IPsoft's Automation & Infrastructure offering in the Windows area for our Atos partnership with public sector clients* Overall responsibility for all Atos UK accounts, line management of technical leads for individual accounts* Operating with an automation mindset, making sure the team also follows this ethos to make us more efficient * Helping to transform the clients approach to infrastructure management* Leading and line managing a team of Windows engineers with a mix of scripting (PowerShell, Javascript, VBS, etc..) and pure infrastructure skills* Helping to onboard new clients to the IPcenter platform, responsbility for ensuring KT sessions are completed and identifiying automation opportunites* Maintaining positive client relationships with respective technology leads on the client side, helping to attain benefits where possible* Making sure key internal and customer KPI's/SLA's are met
  • Ipsoft
    Infrastructure Systems Engineer
    Ipsoft Feb 2015 - Apr 2016
    New York, Ny, Us
  • Groupm
    Global Infrastructure Operations Engineer
    Groupm Apr 2014 - Feb 2015
    New York, Us
    Following recognition from previous role working with the global infrastructure teams, I moved into this infrastructure roleIt involved providing Infrastructure support to Local IT markets Globally within GroupM in a follow the sun model with bases in NYC, London and Hong Kong
  • Groupm
    2Nd Line Engineer
    Groupm Apr 2012 - Apr 2014
    New York, Us
  • Press Association
    2Nd Line It Support Analyst
    Press Association Apr 2010 - Apr 2012
    London, Gb
  • Clinton Cards
    1St Line Helpdesk Support
    Clinton Cards Apr 2009 - Apr 2010
    Loughton, Essex, Gb
    First job after university graduation in tough economic climate in 2009
  • Sega Europe
    Qa Technician
    Sega Europe Jul 2007 - Sep 2007
    Brentford, London, Gb
    Summer temporary position during university study

David M Education Details

  • The University Of Bolton
    The University Of Bolton
    Computer Games Software Development

Frequently Asked Questions about David M

What company does David M work for?

David M works for Retail Insight

What is David M's role at the current company?

David M's current role is Director of IT and Operations.

What schools did David M attend?

David M attended The University Of Bolton.

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