David M
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David M Email & Phone Number

Director of IT and Operations at Retail Insight
Location: London Area, United Kingdom 12 work roles 1 school
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Director of IT and Operations
Location
London Area, United Kingdom
Company size

Who is David M? Overview

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Quick answer

David M is listed as Director of IT and Operations at Retail Insight, a with 257 employees, based in London Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for David M.

David M previously worked as Platform and Infrastructure Manager at The Crown Estate and Cloud and Infrastructure Manager at Sports Interactive (Si). David M holds Bsc(Hons), Computer Games Software Development from The University Of Bolton.

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Email format at Retail Insight

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Retail Insight

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Profile bio

About David M

With years of experience in leading and managing IT infrastructure services and teams, I am currently a cloud and infrastructure leader at Sports Interactive, creators of the worlds leading Football Management simulation, Football Manager. I hold certifications in Cloud, Cloud Security (CCSP), People Management/Leadership (CMgr), ITIL, and Agile, and I have a passion for innovation, automation, and problem solving.

Current workplace

David M's current company

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Retail Insight
Retail Insight
Director of IT and Operations
London, England, GB
Employees
257
AeroLeads page
12 roles

David M work experience

A career timeline built from the work history available for this profile.

Cloud And Infrastructure Manager

Current

Stratford, London, Gb

Leader of the Core and Build Infrastructure Engineering area at SI. SI is part of the SEGA Europe family of studios alongside Creative Assembly, Two-Point Studios and SEGA HardlightMember of Departmental Leadership Team, a cross-functional group of senior leaders.Currently focused on cloud enablement, infrastructure modernisation, automation, continual improvement and future strategy.

Mar 2024 - Present

It Infrastructure Services Manager

Hatfield, Hertfordshire, Gb

* Strategy leader for Azure Cloud, Core Infrastructure, Zero-Trust /SASE, Identity and EUC within Group IT at Ocado *Integrated acquired companies technology into Ocado removing duplication, also lead technology strategy around divestiture work* Moved from traditional on-prem infrastructure management approaches to cloud (Azure), infra as code (Terraform, Powershell DSC) * Leading JML process improvements with a focus on end user experience and compliance, extensive work with Workday as master data source* Moved MDM to cloud native approach from on-prem approach and decoupled from On-Prem systems, implemented zero-touch provisioning approaches to reduce IT involvement in onboarding* Through redesign in operational sites and new sites, lowered costs and simplified build* Management and proposal of key budget to deliver roadmaps and drive forward strategy* Leadership of multiple teams and their talented leaders, coaching and mentoring * Scoping, definition and driving of key projects and programmes, working closely with Business Analysts and Project Managers* Key control owner and contributor for SOC2 compliance accreditation by enabling and providing ability to adhere to controls by investing in technology and leveraging existing tech stack * Outsourcing of legacy application management to move key Ocado talent to new and higher value missions

Sep 2020 - Mar 2024

It Infrastructure Team Lead

Hatfield, Hertfordshire, Gb

* Leading a team of highly skilled Infrastructure Engineers that is currently responsible for all Windows infrastructure within Ocado*Nurturing and developing talent within the team to drive success and enable agility* Responsible for Office and Warehouse based systems both in the UK and Internationally* Adopting public cloud where possible and ensuring the service offering is of an excellent standard for Ocado Group, pivoting from on-prem to cloud focused services* Moving the the identity plane to the cloud, reducing dependencies on enterprise networks and fixed sites *Managing the VMware private cloud platform within Ocado* Establishing Azure public cloud and transforming our processes towards an IaC/WinOps/DevOps (Terraform and DSC) approach utilising source control and pipelines* Working with AD/AzureAD/In-House tooling to ensure a smooth collaboration and identity experience for Ocado employees* Operating with an automation/efficiency mindset, making sure the team also follows this ethos to make us more efficient * Working to continually improve ITSM processes utilising ITIL v4 framework to guide this change* Maintaining positive relationships with respective technology leads within Ocado to ensure we provide the best service we can* Introducing a new monitoring platform for our infrastructure to improve reliability and availability * Working with Citrix and Thin Client technologies to deliver applications at scale

May 2018 - Sep 2020

Team Leader & Technical Executive (Sc Cleared)

New York, Ny, Us

Internal promotion * Operationally responsbile for IPsoft's Automation & Infrastructure offering in the Windows area for our Atos partnership with public sector clients* Overall responsibility for all Atos UK accounts, line management of technical leads for individual accounts* Operating with an automation mindset, making sure the team also follows this ethos to make us more efficient * Helping to transform the clients approach to infrastructure management* Leading and line managing a team of Windows engineers with a mix of scripting (PowerShell, Javascript, VBS, etc..) and pure infrastructure skills* Helping to onboard new clients to the IPcenter platform, responsbility for ensuring KT sessions are completed and identifiying automation opportunites* Maintaining positive client relationships with respective technology leads on the client side, helping to attain benefits where possible* Making sure key internal and customer KPI's/SLA's are met

Apr 2016 - May 2018

Infrastructure Systems Engineer

New York, Ny, Us

Feb 2015 - Apr 2016

Global Infrastructure Operations Engineer

New York, Us

Following recognition from previous role working with the global infrastructure teams, I moved into this infrastructure roleIt involved providing Infrastructure support to Local IT markets Globally within GroupM in a follow the sun model with bases in NYC, London and Hong Kong

Apr 2014 - Feb 2015

2Nd Line Engineer

New York, Us

Apr 2012 - Apr 2014

1St Line Helpdesk Support

Loughton, Essex, Gb

First job after university graduation in tough economic climate in 2009

Apr 2009 - Apr 2010

Qa Technician

Brentford, London, Gb

Summer temporary position during university study

Jul 2007 - Sep 2007
1 education record

David M education

  • The University Of Bolton
    The University Of Bolton
    Computer Games Software Development
FAQ

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What company does David M work for?

David M works for Retail Insight.

What is David M's role at Retail Insight?

David M is listed as Director of IT and Operations at Retail Insight.

Where is David M based?

David M is based in London Area, United Kingdom while working with Retail Insight.

What companies has David M worked for?

David M has worked for Retail Insight, The Crown Estate, Sports Interactive (Si), Ocado Technology, and Ipsoft.

How can I contact David M?

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What schools did David M attend?

David M holds Bsc(Hons), Computer Games Software Development from The University Of Bolton.

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