Information Technology Help Desk
CurrentInstall and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksCommunicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnose and solve hardware or software faultsProvide support, including procedural documentation and relevant reportsFollow diagrams and written instructions to repair a fault or set up a systemSet up new users' accounts and profiles and deal with password issuesRespond within agreed time limits to call-outsWork continuously on a task until completion (or referral to third parties, if appropriate)10. Conduct electrical safety checks on computer equipment.
