Build and engineering organization from a 6 person tech organization dependent on 3rd party development to a 20 person engineering team through key hiring and coaching.Deliver business value by driving excellence in software, operations and QAIncrease sprint fulfillment from 55 to 90% by returning team to scrum basicsEstablish development standards, including build automation, unit testing and code reviewsReduce new bugs to production by 72% through the introduction of unit tests, code reviews and automated QA testsDrive infrastructure as code principles to eliminate 500 hours of manual work annually.Establish vulnerability management programEstablish weekly demosActively manage, monitor and report on 3rd party developmentImplement best practices in support of significant sales events (freeze, active monitoring, on-call schedule)

Responsibilities• Help transform Nordstrom Credit Card services organization from application specific teams to a unified team emphasizing self service and customer experience for the following applications: Card Services Website, Desktop CRM, IVR, Texting and Store Customer Lookup. • Lead 4 teams and 15 people focusing on mentorship and individual development while simultaneously fostering a continuous improvement environment• Architect technical designs and coordinate implementation across the enterprise• Enforce and update all applications to meet PCI and SOC2 Standards• Improve development and delivery processes to align with SOC2/PCI standards• Manage 3rd party applications and vendor relationships for IVR & Texting development services, including annual vendor reviews, checkups, and compliance meetings• Develop best practices to harden production systems & improve reliability, alerting, and issue recovery• Improve desktop CRM to improve to maximize call center effectiveness• Design and implement disaster recovery strategy• Foster closer relationship between product management and technical teamsAccomplishments• Conceive & implement from prototype to production a first in industry self-service texting application for Nordstrom Card enabling payments, account details and card free shopping• Design and implement multisite infrastructure plan saving 1.75M from original plan• Drive agile methodologies increasing velocity by 42%• Implement “Incident Command” system to improve team performance during production incidents• Rebuild multiple development teams including Interactive Voice Response Team• Improve Desktop CRM development and quality• Implement Test-Driven Development Methodology with 76% code coverage• Prototype IOS employee service application

• Lead 2 US teams and 2 offshore teams (19 people) that provide hybrid cloud infrastructure service• Product owner for tool that enables and governs use of Amazon Web Services and OpenStack• Review new technological developments and prioritize in product backlog when they add value• Regularly meet with users in order to understand customer needs• Present roadmap to VPs monthly• Translate requirements into user stories and epics• Develop and implement communication plan (e.g. demos, advanced user group, blog postings)• Maintain and communicate clear priorities to the development team• Meet with vendors and drive support/deliveries• Conduct build vs buy analysis for cloud tools• Full cycle personnel management (i.e. hiring, weekly feedback, development plans)• Rebuild development team decimated by attrition• Drive cloud optimizations to save 80K/month in compute costs• Double team velocity by improving agile processes and reducing waste• Successfully manage 7500 instances with minimal staff through automation• Integrate activities between US and SRI Lanka teams

• Develop and mentor an effective front line leadership team using coaching and feedback• Develop and direct a multi-iteration software build plan for each managed team• Perform cost account manager duties using earned value management techniques• Communicate with customer and provide assurances of software quality and milestone achievements • Coordinate and chair multi-discipline meetings to drive solutions• Represent the overall software organization at the technical design change forum• Lead four software teams comprised of 35 software engineers• Identify risks and develop suitable mitigation plans both at a team and department levelDeputy Software Manager 2011-2012Duties Include the following:Manage WBS tasks for multiple software increments.Manage Quantifiable Backup Data (QBD) reportsParticipate in code development walkthroughs.Provide development artifacts to customer.Manage team action itemsBrief Integrated Product Team (IPT) lead at weekly lead’s meetingCreate/update charts for Program Management Review and Increment Test WalkthroughsManage baseline metrics for software incrementRepresent IPT at change traffic meetings and coordinate Baseline Change TrafficProcess baseline change requestsUpdate comprehensive Estimate At CompleteTech Lead 2010 - 2011Responsible to mentor, lead and direct team. This task ranges interviewing candidates to providing input for team members’ year end reviews. Work through the software lifecycle while coordinating with testers and other subsystem developers in order to fix DR’s. Develop, review, and execute requirement verification plans. Provide status updates for the PMO. Represent software team at the Action Item and Risk boards.Software Engineer 2001-2010Focus on tool development and data analysis.Write applications specializing in visualization, statistical analysis and intelligent storage.

Maintain network systemsTroubleshoot problems via phone calls and in person service callsDesigned server infrastructure for network communication systemsAutomate system administrator task