David Kiley Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a contractor in a call centre, I assisted members across a diverse range of funds (approximately two hundred) with enquiries relating to their superannuation accounts.- Ensured members understood all facets of superannuation including withdrawals, contributions and caps, investment performance and fee structures, beneficiaries, fund design, insurance.

Melbourne, Victoria, Australia

In this role, I facilitated and supervised five-day inductions for call centre agents employed within two separate divisions. While my primary responsibility was the induction of new agents, I focused on overhauling all training materials to ensure they were current and refreshed to provide greater insight into customer contacts and resolutions.- Ensured.

Melbourne, Victoria, Australia

As a Support Specialist, I engaged with both onshore and offshore agents to ensure customers were being provided with the correct information by identifying any knowledge gaps.- Copywrote new, and updated existing, internal knowledge articles to guide agents with processes and internal applications.- Created training packages centred on simplifying tech.

Docklands, Victoria

In this position, I assisted new and existing customers with enquiries relating to both fixed broadband (ADSL/nbn) and mobile services.- Provided tech support through social media for all advertised technology types.- Lodged and monitored network faults through Telstra/nbn while supplying updates to affected customers.- Processed manual disconnections.

Melbourne, Australia

The primary function of my position at Whitbread was to assist the Marketing and Communications Manager with the planning, execution, and measurement of marketing initiatives.- Copywrote 11 educational articles annually on Strata risks, and 5-6 articles annually on Business and Personal insurance risks.- Published articles on 4 company websites using.

Melbourne, Australia

- Collated property information used to obtain new business and renewal terms from insurers. - Researched land data and heritage websites to correctly identify property attributes.- Checked claims databases to ensure all claims had been recorded.- Processed all transactions through eGlobal.- Back-up reception shifts (as required).

East Melbourne

Assistant Account Executive (simultaneous) - Professional Risk & Recruitment Team- weekly and monthly reports- processing transactions via the in-house database- creating and formatting insurance documentation- supporting various departments with peak period processing- maintaining the department’s archives.Assistant Administration Manager (simultaneous).

Docklands, Melbourne

As an employee of the Building Practitioners Board, it was my primary responsibility to assist builders (both registered and unregistered ) and the general public with queries relating to licensing in Victoria.- vetting applications to ensure all paperwork had been submitted, and sending follow-up letters to obtain missing documents.- coordinating online.

While in this position, I had the opportunity to develop and maintain relationships with clientele and to provide them with efficient and accurate service. Pivotal to this role, I was accountable for the processing of applications, cancellations and related procedural documentation.Given my prior experience, and knowledge of data system management, I was.

East Melbourne

Data Processor: Initially hired to look after Victorian brokers, I was given the sole responsibility of processing renewals, endorsements and cancellations for 4 teams located in Hobart and Launceston. This eventually came to include offices in Ballarat and Canberra.Senior Processor: as a Senior Processor, I was able to diversify my knowledge of different.

Hawthorn & Balwyn

Having always been an avid dancer, I decided to follow a different path and become a Dance Instructor. I enjoyed a close, working, relationship with my clients. Utilising strong rapport building and communication skills, I prepared students for competitions, medal exams and social events. This role demanded excellent personal grooming and presentation.

Abbotsford & Kew

As my initial exposure to underwriting I was responsible for looking after the management and processing of all incoming applications, endorsements and other related documentation. This diverse position also gave me the opportunity to design flyers and other promotional material for internal and external circulation.