Application ManagerAs Business Owner, work with internal departments to facilitate requirements gathering, documentation and implement upgrades and enhancements to a fulfillment platformCollect user feedback, compile recommendations and prioritize defect fixes and enhancements for all maintenance releases and application upgradesEnsure that business requirements are delivered as specified via the creation of test scenarios and management of user acceptance testing (UAT); represent the business and provide business sign off for all new development and maintenance releasesCommunicate release schedules, train users and deploy fulfillment components for production useMonitor and analyze application performance and escalate issues through appropriate IT channels

Managed a network of 100+ vendors with an annual budget in excess of $2 million.Renegotiated contracts and service agreements resulting in 20% reduction of annual spending for two consecutive yearsEstablished SLAs (service level agreements) for services and managed vendor complianceConducted quality audits and vendor performance reviewsProvided subject matter expertise on criminal product and fulfillment processes for sales, account management , client services, compliance and executive management, and expedited requests as neededStakeholder in DMAIC projects designed to improve product quality and service delivery that positively impacted client retentionDeveloped, collected and maintained department metrics