David Navarro Email & Phone Number

Montréal, QC, Canada

Home Finance Fulfilment - North American Personal & Business Banking and Wealth Management Operations (PBBWO)

Montreal, Quebec, Canada

In this role I demonstrated consistent effort to adequately adapt my team to a work environment in continuous drastic change and transition. By maintaining a constant, detailed focus on prioritization, time management, and readiness to adapt and learn, my greatest contributions and achieved so far have been:- As designated specialist, being key leader in.

Montreal, Quebec, Canada

I became Assistant Manager in November 2018, and stepped in as interim Manager from January to March 2019.My greatest contributions and achievements being:- Developing senior agents as leaders, providing feedback to Team Trainer (Editor) for coachings, encouraging agents to take on new tasks, challenge themselves, and share best practices and valuable.

Montreal, Quebec, Canada

As Editor I trained and ensured that new recruits were provided the necessary tools and feedback to become successful members of the Online Banking team, as well as ensuring that they met BMO’s quality standards in terms of providing an effortless customer experience.In addition to new recruits, I provided skillset training to existing specialists, and.

Montreal, Quebec, Canada

I acquired a position as part of the Montreal Online Banking Team (OLB) within the Digital Customer Care Centre Of Excellence (DCOE). Within 2 years, I learned all the skills available to OLB (Credit Cards, TTY, Commercial, Social Media). I received a total of 7 BMO Beam Recognitions, 3 Quarterly BRIO Spotlight Awards, 2 Star of the Month Awards and BMO.

Montreal, Quebec, Canada

I began my journey at BMO as a NACCC (North American Customer Contact Centre) representative that achieved solid sales and productivity results, and I was recognized for my capacity to empathize with customers and my determination in wanting to resolve their issues.

Montreal, Quebec, Canada

Beginning as a sales associate, I learned the value of providing solutions that best suited the needs of customers and doing so with the utmost professionalism. Frequent customers included employees from local businesses, so I learned to provide prompt and confident answers that would help them realize their work projects and tasks. I was eventually.

Montreal, Quebec, Canada

Pursuing my career in the retail industry, I worked at Staples as a sales representative.My responsibilities included customer sales and solution finding, restocking, productfacing/shelving. Also in charge of performing inventory, specialty product orders, storetransfers, shipping orders and store closing procedures.

Montreal, Quebec, Canada

At Showtime Pictures I learned the importance of maintaining a professional attitude and demeanor by greeting visitors. Salesmanship was a key part of this position as well, as I was tasked to promote and sell gift store items.

Boisbriand, Quebec, Canada

During my work at Zellers, I was pleased to learn the value of teamwork. I worked as part of a large team in one of the biggest stores in the province, and I felt particular proud to work in a newly established store. Although aiding customers with their requests could prove to be somewhat challenging in a large store, I excelled early on and was.

Bachelor Of Fine Arts - Bfa, Film Studies / Film Animation

Bachelor of Fine Arts, Major in Film Animation Mel Hoppenheim School of Cinema Montreal, Canada

Associate'S Degree / College Diploma, Communications

Diploma in Creative Arts, Literature and Language Communications: Art, Media and Theatre Montreal, Canada

High School Diploma / Ged