Accomplished Customer Service and Sales Manager with a proven history of providing "best in class" customer experiences, people development, and sales growth.Professional Accomplishments• Planned and executed strategy to make a failing retail market profitable, resulting in record sales in excess of 30% growth and one of the most profitable stores in the entire chain in less than a year.• Pivotal role in Chicago market expansion by hiring, training, and developing more successful store managers than any other trainer, aiding in 600% market growth over 4 years.• Performed consistently in the top 3 sales managers for 3 years, resulting in opening multiple new markets and 25% growth in the business.Personal Achievements, Awards, Certifications• Raised $1000 for the Chicago Diabetes Project, and ran the Chicago Marathon for the charity in 2012.• Commercial Pilot's License-Instrument Rating registered with the FAA and the Illinois Dept. of Transportation.• Dean's List student.• Recognized as a top 10 recruiter and a 10-year veteran for Games Workshop.• Most profitable strip site in the Chicago region.
Listed skills include Customer Service, Management, Sales, Inventory Control, and 28 others.