▪ Create and test emails using Content Builder in SFMC following Schwab’s content model and acceptance criteria provided by Product Owners.▪ Utilize AmpScript, GTL, HTML, CSS, conditional statements and reference blocks to cover all dynamic data elements and possible scenarios based on the data.▪ Use API calls with Postman to create/update definitions and test email with a payload.▪ Participate and occasionally lead daily scrum calls, story grooming, sprint planning and review, retrospective and quarterly PI planning.▪ Prepare story requirements for developers by extracting code from old systems and creating a BRD to accelerate migration efforts.▪ Assist in the creation of the Metadata Builder tool (cloud page in SFMC) that stores metadata in a Data Extension to use as dynamic data when building emails.▪ Lead weekly meetings for Publishers to discuss important updates, align on email stories and answer outstanding questions.▪ Create documentation around email development, coding standards and disclosure assets.

- Work closely with insurance agencies to learn about their business and workflows- Configure software and integrations based on agency needs- Administer admin, producer, account manager and ad-hoc trainings for agencies - Ensure agency employees have usage and adoption on the software- Host a series of calls as part of the implementation- Maintained a perfect survey score while managing 20+ concurrent implementations

- Manage onboarding of ratings/reviews software and sampling projects for Enterprise clients. - Work with sales and client to scope out project implementation and create SOW.- Manage project hours for project team and client. Create change orders as needed to update project scope and budget.- Lead project team from kickoff to project close.- Host weekly status calls with client and technical consultant.- Attend quarterly reviews with large Enterprise clients to provide implementation insights.

Collaborate with different marketing, database marketing, and creative teams to prepare and launch email campaigns. Responsible for gathering creative content, recipient lists and ensuring accuracy. Make edits to email templates by using HTML and CSS to manipulate tables and styles. Add predefined tags to HTML to allow partners to track open and click rates. Perform QA on team members email campaigns. Use internal workflow process software to manage each project. Document all steps in a campaign for future reference and auditing. Create or edit documentation to keep up-to-date with internal process changes.

- Lead cross-functional teams including sales, tag ops, engineering, and account managers to ensure timely deliverables, accuracy, and client satisfaction. - Manage client on-boarding process of the attribution product through discovery, tagging, data collection, validation, report configuration and generation. - Collect reference files and match tables to map cost data to impressions and clicks at multiple levels of granularity (placement, campaign, creative, etc). - Validate tag implementation for accurate cost, impression, click and conversion activity - Troubleshoot tag, logic and reference file issues that arise during the integration. - Create detailed map of reference files, tag data, channel details and product extensions (Programmatic, Direct Mail and Offline Connector) for engineering to build reports. - Work with internal and external engineering teams to build and automate Real-Time Bidding, custom reports and offline data feeds. - Create integration project plan and timeline to ensure milestones are achieved on time, project is within scope and reports are published on schedule. - Conduct client discovery session and regular status meetings to ensure project is on track. - System admin for the project management software used by the Client Services department. - Develop documentation and training materials for project and account management teams. - Performed regular training sessions for internal teams and individual team members. - Maintain project templates, system configuration and reports for team leads.

Collaborate with different marketing, database marketing, and creative teams to prepare and launch email campaigns. Responsible for gathering creative content, recipient lists and ensuring accuracy. Make edits to email templates by using HTML and CSS to manipulate tables and styles. Add predefined tags to HTML to allow partners to track open and click rates. Perform QA on team members email campaigns. Use internal workflow process software to manage each project. Document all steps in a campaign for future reference and auditing. Create or edit documentation to keep up-to-date with internal process changes.

Implement partner clients on Affiniscape's platforms which include an Association Management System database (AMS) and Content Management System (CMS). Work closely with clients to understand their business operations and association membership structure and configure the AMS based on these requirements. Concurrently manage an average of 12 projects. Configure software modules including events, accounting, querying, reporting and membership. Develop project timelines and conduct meetings with clients to ensure milestones are met. Perform various data manipulation and mapping in order to accurately import client's data. Manage DNS modifications, domain transfers, email client configuration and merchant account payment gateway setup.

As a Technical Support Specialist, I helped clients resolve technical issues on various platforms including the Affiniscape AMS database and website content management systems. Worked with a wide range of technologies such as email administration, DNS, and FTP. Respond to calls and support tickets through a ticketing system. Consult with clients on system configuration.

Made timelines and scheduled tasks. Set up and managed Google Analytics reports for clients and made recommendations based on results. Developed wire frames for new web functionality for programming reference and client review. Created presentation videos for a website using Adobe After Effects. Tested newly released websites and web tools for quality assurance. Tracked website errors and created growth plans to decrease future error occurrences.

Prepared marketing materials and case study presentations. Coordinated with various departments to prepare formal RFP responses for projects. Developed and maintained social networking communities through Facebook and Twitter. Lead internal and external projects through the web development project lifecycle. Generated sales, cost estimates, project schedules and business development reports. Created bi-monthly company newsletter.

Assisted in the establishment of This-Function Records L.L.C., a music label headquartered in Austin, TX. Organized contracts and managed signed musical clients. Coordinated booking shows and studio time, distributed promotional material and merchandise to our researched target markets. Administered weekly executive meetings expressing the company’s current objectives.