Multi-site manager experienced in goal-setting, 9-box evaluations, KPI development, and teaching others how to turn metrics reports into usable information. Customer retention and trouble-shooting expert with over 20 years of hands on experience, including creating custom training plans at a regional level.Turn-Around Specialist/Center Manager for Tire Kingdom, Tires Plus, Firestone, Goodyear, CarQuest Auto Parts O'Reilly Auto Parts and others. Employ a systems-approach to facilities/staff improvement, adapting processes to circumstances with remarkable results.Retail and supply chain veteran, having created wholesale tire programs for 2 companies, retail vehicle inspection forms (with processes) for 2 other companies, and conducted forecasting and inventory level manipulation for over $4 million of inventory (1000's of SKUs) for over 140 company-owned locations.Specialties: Training, account management, customer service, regulatory compliance, safety processes, auditing, pricing research and strategy, inventory controls, stock plans, sales.