David Ng Email & Phone Number

Sydney, New South Wales, Australia

- Provide in depth analytics on risk metrics and trends to understand the impact on the RS (Retail Service) environment- Application of advanced analytics to explain key shifts in the portfolio and make strategic recommendations. - Ensure all aspects of change management; policy assurance and control are in place across the products that the role is responsible for.- Business analysis planning and monitoring to determine necessary activities in order to identify and escalate key areas of risk, ensuring all relevant stakeholders are engaged- Responsible for reducing the loan impairment expense and/or driving portfolio profitability through innovative credit projects.- Recommend, develop, implement, monitor and challenge credit strategies across all aspects of the credit cycle (using appropriate financial measures such as LIE, bad rates, capital, resource saving and productivity.)- Gather, organise and synthesize large amounts of information from various sources for distribution to RS R&C Team and wider Network as required- Produce analytics to support deep dives designed to optimise the control environment across the RS channel- Identify and define business needs, problems and issues.- Define, develop and deliver a feasible solution (process improvement)- End-to-end project management of key deliverables across credit risk (e.g credit strategy changes and implementation of new decision tools such as credit scorecards and collections strategies).

Drive profitable growth in the Direct Insurance line of business within Bank Channels through the provision of proactive business insights and analysis to support key business decisions.

To deliver quality business intelligence and customer insights to the AFS Online and Mobile teams.

Developed and executed customer segmentation strategies to realise sales opportunities within the Retail Bank:• Analysed and documented data process for segmentation model• Analysed and extracted customer data for Home Loan Everywhere campaign• Gained good business understanding of and competent data extracts (using SQL) from Group Data Warehouse for regular reporting and ad hoc analysis• Managed servicing and licensing contracts with suppliers (Deloitte, Veda & Alterian)• Created scopes and requirements document for BI Tool project• Created and tracked project benefit• Managed a project to remove redundant Geocoder applications and update census data• Liaised and ensured supplier (Deloitte) was correctly engaged to project• Completed Retail Foundation Program and enable segment managers to identify potential customer segments to improve CW4P and footings

Master Of Business And Technology, Business

Bachelor Of Business, Computing And Information Management