Manage technical-driven customer interactions, effectively diagnosing issues and proposing solutions through critical thinking and resourcefulness. Using pervious sales skills, and technical knowledge assist customers in upgrading and adding additional products to boost company revenue. - Excel in using comprehensive technical knowledge and customer interaction skills to enhance user satisfaction and engagement.

Led a team of customer service professionals, enhancing team performance and productivity through effective leadership and daily operations management. - Played a pivotal role in achieving revenue targets by driving sales initiatives and fostering a competitive team environment.

- Spearheaded customer acquisition and retention strategies for wireless products and services, significantly increasing store sales and customer base. - Managed daily operations including inventory control, contract administration, and compliance, ensuring operational excellence and profitability.

Promoted from Sales Associate to Kiosk Manager within 8 months, responsible for meeting and exceeding sales goals through effective team management and customer engagement. - Delivered presentations to local business groups on product benefits, boosting brand awareness and sales performance.