Responsable Support Partner
CurrentMettre en place un service 5 étoiles pour nos fournisseurs marchands et non marchand (Leroy Merlin et weldom) - parcours simplifié /privilégié..
May 2022 - Present
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David Nightingale Email & Phone Number
Satisfaction et Expérience clients - Partenaires (BtoB & BtoC) chez Leroy Merlin
at
Leroy Merlin
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Satisfaction et Expérience clients - Partenaires (BtoB & BtoC) chez Leroy Merlin
Location
Greater Lille Metropolitan Area, France, France
Company size
Who is David Nightingale? Overview
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Quick answer
David Nightingale is listed as Satisfaction et Expérience clients - Partenaires (BtoB & BtoC) chez Leroy Merlin at Leroy Merlin, a company with 38068 employees, based in Greater Lille Metropolitan Area, France, France. AeroLeads shows a matched LinkedIn profile for David Nightingale.
David Nightingale previously worked as Responsable support partner at Leroy Merlin and Responsable satisfaction et expérience clients at Leroy Merlin. David Nightingale holds Master, Gestion Des Ressources Humaines / Administration Du Personnel, Général, Master Rh from Esa Business School.
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Leroy Merlin
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Profile bio
About David Nightingale
Responsable des activités Support Chez Leroy Merlin depuis 2019. Au démarrage côté clients puis côté partenaires depuis 2 ans. Cette expérience me donne une vision exhaustive du savoir-faire de marque Leroy Merlin pour impacter et créer une relation 5 étoiles sans oublier de la proposer dans les autres business unit du groupe Adeo. Tout au long de ma carrière professionnelle, je suis animé par les sujets d’efficience et de transformation de la relation BtoB et BtoC. Diplômé d’un Master RH, je n’en oublie jamais mes moteurs: le bien être collaborateur et le développement du capital humain. L’expérience clients et collaborateurs est pour moi le combo gagnant à ne pas négliger dans les transformations et demeurera le secret de toutes les réussites.Mes domaines d’expertises - Management matriciel et hiérarchique - Management de projets complexes (Méthodes cycle en V et Agile)- Accompagnement du changement et cohérence de l’ensemble - Amélioration continue - Orienté satisfaction, Business, ROI et Efficience (...)Résolument positif et passionné par les défis écologiques que l’avenir nous propose. J’adore les challenges même ceux pour lesquels tout le monde dit que c'est peine perdue :)
Current workplace
David Nightingale's current company
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Leroy Merlin
8 roles · 20 years
David Nightingale work experience
A career timeline built from the work history available for this profile.
Responsable Satisfaction Et Expérience Clients
Mise en place d’un dispositif d’écoute et de mesure de la qualité produite et perçue NPS/CSAT/CES et mise en place sur les 140 magasins
Mar 2021 - May 2022
Responsable Plateforme Relationnelle Internet
Pilotage des 7 centres de contacts externes en France (10 millions de contacts annuel) / management d’une équipe de 50 personnes/ management des projets CRM Téléphonie
May 2019 - Nov 2021
Directeur Expérience Clients
Poser un modèle de relation clients à distance et face à face (5 M de contacts et 350 magasins)
Apr 2018 - May 2019
Responsable Relation Clients
Oct 2016 - Apr 2018
Responsable Relation Clients & Call Center
Gestion des projets clients CRM / Gestion des 3 centres de contacts - 5 millions de contacts annuels)
2010 - Oct 2016
Chef De Secteur
Jan 2008 - Nov 2010
Chef De Secteur
2006 - 2008
~2 yrs
Team & coworkers
Colleagues at Leroy Merlin
Other employees you can reach at leroymerlin.fr. View company contacts for 38068 employees →
RN
Renaud N'Guetta
Colleague at Leroy Merlin
Greater Rennes Metropolitan Area, France
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SM
Sébastien Malingrey
Colleague at Leroy Merlin
Morsbach, Grand Est, France, France
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GL
Gloria Lara
Colleague at Leroy Merlin
Algeciras, Andalusia, Spain, Spain
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MB
Mouloud Benkasem
Colleague at Leroy Merlin
Greater Paris Metropolitan Region, France
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RM
Rubén Moral Gálvez
Colleague at Leroy Merlin
Greater Algeciras Metropolitan Area, Spain
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DL
Diana Laberthonniere
Colleague at Leroy Merlin
Noisy-le-Sec, Île-de-France, France, France
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JT
Julia Trapeznikova
Colleague at Leroy Merlin
Moscow, Moscow City, Russia, Russian Federation
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AM
Asuncion Moreno Perez
Colleague at Leroy Merlin
Spain, Spain
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JA
Jose Antonio Costa Gil
Colleague at Leroy Merlin
Valencian Community, Spain, Spain
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CA
Cleyton Amado
Colleague at Leroy Merlin
Carapicuíba, São Paulo, Brazil, Brazil
View →
Renaud N'Guetta
Colleague at Leroy Merlin
Greater Rennes Metropolitan Area, France
View →
SM
Sébastien Malingrey
Colleague at Leroy Merlin
Morsbach, Grand Est, France, France
View →
GL
Gloria Lara
Colleague at Leroy Merlin
Algeciras, Andalusia, Spain, Spain
View →
MB
Mouloud Benkasem
Colleague at Leroy Merlin
Greater Paris Metropolitan Region, France
View →
RM
Rubén Moral Gálvez
Colleague at Leroy Merlin
Greater Algeciras Metropolitan Area, Spain
View →
DL
Diana Laberthonniere
Colleague at Leroy Merlin
Noisy-le-Sec, Île-de-France, France, France
View →
JT
Julia Trapeznikova
Colleague at Leroy Merlin
Moscow, Moscow City, Russia, Russian Federation
View →
AM
Asuncion Moreno Perez
Colleague at Leroy Merlin
Spain, Spain
View →
JA
Jose Antonio Costa Gil
Colleague at Leroy Merlin
Valencian Community, Spain, Spain
View →
CA
Cleyton Amado
Colleague at Leroy Merlin
Carapicuíba, São Paulo, Brazil, Brazil
View →
3 education records
David Nightingale education
Master, Gestion Des Ressources Humaines / Administration Du Personnel, Général, Master Rh
Maitrise Sciences De Gestion, Marketing/ Ressources Humaines/ Finance, Msg
Dut, Marketing/ Ressources Humaines/ Finance, Dut Gea
FAQ
Frequently asked questions about David Nightingale
Quick answers generated from the profile data available on this page.
What company does David Nightingale work for?
David Nightingale works for Leroy Merlin.
What is David Nightingale's role at Leroy Merlin?
David Nightingale is listed as Satisfaction et Expérience clients - Partenaires (BtoB & BtoC) chez Leroy Merlin at Leroy Merlin.
Where is David Nightingale based?
David Nightingale is based in Greater Lille Metropolitan Area, France, France while working with Leroy Merlin.
What companies has David Nightingale worked for?
David Nightingale has worked for Leroy Merlin, Mr.Bricolage, Castorama France, and Auchan.
Who are David Nightingale's colleagues at Leroy Merlin?
David Nightingale's colleagues at Leroy Merlin include Renaud N'Guetta, Sébastien Malingrey, Gloria Lara, Mouloud Benkasem, and Rubén Moral Gálvez.
How can I contact David Nightingale?
You can use AeroLeads to view verified contact signals for David Nightingale at Leroy Merlin, including work email, phone, and LinkedIn data when available.
What schools did David Nightingale attend?
David Nightingale holds Master, Gestion Des Ressources Humaines / Administration Du Personnel, Général, Master Rh from Esa Business School.
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