David Nikonowicz Email & Phone Number

Michigan, United States

Detroit, Michigan, United States

• Effectively coordinates regular and emergency software deployments to Little Caesars systems (i.e. Online Ordering, Point of Sale, Services) and stores/restaurants.
• Creates and updates tickets for various software deployments, ensuring all appropriate deployment details, instructions, and dependencies are documented.
• Regularly provides project progress updates to upper management and leadership including the CIO and Vice Presidents.
• Regularly represents deployments in meetings with upper management and leadership for approval.
• Creates software builds of the Point of Sale System and deploys to local environments for testing.
• Creates release notes and processes documentation for software deployments, technologies, and processes.

Greater Detroit Area

• Created a continuously expanding Development Regression Test Suite that ensured baseline functionality of the Point of Sale System with each version release.
• Performed Development Regression and Unit Testing of the Point of Sale system prior to Point of Sale system releases.
• Documented testing results for upper management and team leads.
• Performed data and database analysis/maintenance using SQL.

Greater Detroit Area

• Performed extensive Root Cause Analysis of Point of Sale system issues and documented findings.
• Communicated Root Cause Analysis findings to various teams to assist with generating solutions for system issues.
• Performed data and database analysis/maintenance using SQL.

Greater Detroit Area

• Determined and documented causes of Point of Sale system issues and performed new system version update validations for Little Caesars stores/restaurants.
• Responsible for offering IT support to customers through ServiceNow, emails, and phone calls.

Troy, MI

- Created drawings of countertops and ensured high customer satisfaction by answering all job-related questions.

Clinton Twp, MI

- Built relationships with customers, offered great customer service, and ensured high customer satisfaction.