- Working with key accounts to deliver a clear understanding of USPs for all 3 parks- Developing new plans and processes for how trade groups are processed and handled during the booking process- Training and mentoring staff to implement the sales process- Collaborating with key government travel bodies on marketing and training to maximize market penetration- Attending trade shows to meet with key partners and find new partners to include in our parks- Providing reports to partners during regular meetings to work on key selling trends and identify opportunities for new sales- Providing updates on sales team focuses to the Senior Leadership team

Developing new or low achieving accounts to becoming producing accounts with better brand awareness and better brand knowledgeSetting up and delivering training sessions for accounts or trade industry meetings Guiding accounts through monthly marketing campaigns between trade partner and usHelping accounts deliver on high volume bookings through implementation of selected group inventoryProviding ideas for accounts on how to outside the box thinking on how to target new enquiry and gain new customer baseTaking clients on hosted familiarisation trips onboard our ships Hosting key partners direct customers on day inspections on shipsHelping key partners plan out a longer 5+ year plan which included Royal Caribbean as top partners Setting up and facilitating monthly update meetings for Key Partners Representing Royal Caribbean at key partner trade events Providing support to other members of the sales team when and where neededCovering a territory which was all around Australia and also included New Zealand as well

Supporting District Sales Representatives Supporting Key Accounts Managers Assisting travel agents with issuesAttending trade exposManaging Famils for the tradeAssisting with group enquirersTraining for Australia and New Zealand Working on special projectsSalesforce coordinator

Sourcing new business, preparing quote for major clients, negotiating discounts for clients, preparing proposals for tenders, cold calling, sales

Prepare itineraries for group travel for around the worldWork with ground suppliers to gain the best price for my customersWork with BDM's to gain new businessQuote on various itinerariesUse CRM to effectively follow up and assist with the sale of potential Groups

Pre Pair quotes for customers to travel the worldDeal with top agents on a one on one basisPromote why Creative Holidays is the better product in the market placeWork with suppliers in getting allotment and best price for the customerDealing with airlines to fix any issues