Provide support to the operations team across sites throughout the Eastern Region. Specializing in delivering Managed Labor Services tailored for the rental car industry. This role includes, the launch of new locations, continuous account management, and fostering strong client relations.• Oversee the day-to-day operations of the region, ensuring efficient fleet management and logistics services by providing clients with rental car cleaning and transporting personnel. • Implement best practices to optimize operational processes, reduce costs, and enhance service delivery.• Recruit, train, and lead a high-performing team of Site Managers, Supervisors, and support staff.• Cultivate and maintain strong relationships with key clients, understanding their unique requirements and providing tailored solutions.• Implement and enforce safety protocols to minimize accidents and maintain a secure work environment.• Analyze data and trends to make informed decisions and drive continuous improvement.• Optimized performance of cleaners and drivers using proprietary scanning software.

Managed the day-to-day operations of the company's airport car-sharing services. Responsible for identifying areas for improvement and implementing best-practices in a start-up environment. • Detailed Fleet Management, including scheduling of maintenance and body damage repairs using Fleetio, Samsara, Record 360, Auto Integrate, and Salesforce. • Develop, lead and coach a high-performing team of associates.• Performance management of associates through regularly scheduled reviews and coaching.• Overseen implementation of strategic and operational initiatives through effective communication and change management. • Conducted quality control audits to ensure vehicle quality and positive customer interactions.• Created Standard Operating Procedures (SOP’s) for the organization, and recorded training videos to implement throughout the company.• Laid-off due to all locations closing except 2.

• Exclusive Buyer Agent who assisted buyers in the purchase of property.• Temporary decision during Covid due to weak job market.

• Performance management of Area Managers and Branch Managers; including coaching, recognition, disciplinary action, and performance evaluations throughout over 75 locations, 300 employees, and 6-8 direct reports in the Eastern Region.• Increased profit by managing expenses, analyzing, and researching monthly profit and loss (P&L) statements to implement new strategies to maximize efficiency in processes and labor expenses.• Ensured incremental sales goals were exceeded by driving excitement with fun incentives, consistent coaching, and weekly training classes.• Analyzed P&L results and trends to accurately forecast future performance and adjust budgets.• Presented quarterly results and action plans to senior management using Microsoft PowerPoint. • Developed and sustained strong partner relationships with local hotels, car dealerships, and delivery services.• Maintained management depth by actively recruiting, training, and regularly creating succession plans.• Performed monthly audits of locations to ensure safety, service quality, and policy/procedures met 100% of compliance regulations.

- Position eliminated after realignment of the Region. Offered any Area Manager position in the Eastern Region afterward.

• Business management of a 50 lane bowling alley with snack bar, pub, and pro shop, meeting space, and arcade areas. • Started as a mechanic where I learned the AMF pin setting equipment. Then promoted to the front as Assistant manager. - Quickly increased revenue within my first 6 months higher than the prior 6 years by actively marketing to local businesses and starting new fun activities to drive college traffic. • Started multiple leagues by marketing to local business, including "Car Wars" (local car dealerships), "Restaurant Wars" (local restaurants). • Started "Quartermania" which would bring the center to max capacity weekly.

Services Squadron Technical School Training consisted of Hotel Management, Sports and Recreation Management, and Food Services Management.