David Nishimura Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

Managed and mentored diverse team of 25 staff members: Internal Help Desk, User Administration, Desk side support, Creative (Mac) and Field Support.Led communication with stakeholders regarding product goals and progress made.Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.Manage team resources across projects based on requirements.Established criteria for each milestone within the product roadmap as a means to measure developmental progress.Translated business goals, feature concepts and customer needs into prioritized technical supportrequirements and use cases.Partnered with Human Resources on staffing.

Greater St. Louis Area

Team Leader for creative support team (Mac and PC).Provided base level IT support to non-technical creative personnel within the business.Resolved customer issues in a clear, courteous and straightforward manner.Identified and solved technical issues with a variety of diagnostic tools.Monitor and assist with escalated tickets from the help desk.Conducted research to address customer concerns.Followed up with clients to ensure optimal customer satisfaction.Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.Repaired and replaced hardware, Macintosh systems.Remained up-to-date on the latest technologies and solutions applicable to company products.Conducted research to address customer concerns.Demonstrated professionalism and courtesy with customers at all times.Installed software, modified and repaired hardware and resolved technical issues.

Greater St. Louis Area

Presented projects to internal clients.Generated computer graphics and page-layout software, graphic elements and photography.Monitored production schedules while adhering to assigned budgets.Designed advertisements, tradeshow banners and signage from concept through completion.Designed proposal covers and spines.Researched current and emerging art and graphic design technologies.Maintained consistent use of graphic imagery in materials and other marketing outreach.Collaborated with vendors to ensure style consistency with other marketing materials.Generated new ideas with limited direction and varied internal client needs.Liaised with internal clients in marketing to execute collateral creation projects.Monitored production schedules while adhering to assigned budgets.Generated detailed specs of final designs.Mentored new members of design staff during onboarding.Creative work produced via Mac using Adobe's Creative suite and Quark.