• Provide first-line technical support to clients via phone, email, or chat, ensuring prompt and efficient issue resolution.• Act as the primary point of contact for all technical support inquiries and document all customer interactions and resolutions in the ticketing system.• Diagnose and troubleshoot hardware, software, network, and system issues reported by clients.• Guide customers through step-by-step solutions, providing clear and concise instructions.• Escalate unresolved issues to the appropriate internal teams, such as network administrators, software developers, or senior technical support personnel.• Collaborate with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.• Stay up to date with product knowledge, industry trends, and technological advancements to provide accurate and effective technical support.• Assist in maintaining knowledge base articles, FAQs, and troubleshooting guides to enhance self-service options for clients.• Participate in team meetings, training sessions, and professional development activities to enhance technical skills and knowledge.• Provide feedback to management regarding common technical issues and suggest process improvements to enhance customer experience.

• Perform imaging and re-imaging of workstation operating systems and applications• Identifying and resolving the root cause of most hardware, network, and software malfunctions at the workstation• Deliver a positive customer experience by maintaining contractual service levels• Utilize your experience and knowledge for customer documentation development• Deliver, install, and uninstall End-User Device equipment such as Desktops and Laptops along with their associated peripherals• Back and Restore End User data from their legacy equipment to their replacement equipment• Test equipment to ensure it is operating normally• Provide end-user support and assistance on various operating systems and applications• Prepare real-time, accurate and detailed notes within the ticketing system• Perform work on-site at customer locations as assigned on a regular basis

• Craft account/client acquisition and retention strategies to increase sales, revenue, and customer success rates;• Utilized cross-selling and up-selling techniques to generate revenue on existing accounts.• Achieved a customer save rate of 92% by assisting consumers and retaining services.• Analyze data to forecast, report, and brainstorm new ways to improve performance and grow the sales network.• Discuss sales demonstrations to showcase value assist customers with billing for their residential and mobility services and present new products and opportunities.• Deliver technical support across several platforms and recommended product solutions based on client goals.

Dropping off census questionnaires at dwellings in a specified area and listing the address of eachdwellingConducting in-person interviews to obtain completed questionnairesCollecting census information from people living in collective dwellings (for example, hospitals, hotels,nursing homes and school residences)Contacting respondents by phone and in-person to obtain completed questionnaires.Conducted data gathering activities utilizing various methodologies and technologies, this includesusing a variety of IT platforms (i.e.: Collection Management Portal, Business Collection Portal, RogersVirtual Call Center, Excel, MS Teams), to obtain statistical information as required by the StatisticsAct.