David Nunez Email & Phone Number

United States

Rosemont, Illinois, Us

Lead and mentor teams dedicated to delivering customer-centric operations within the Customer Operations department, driving operational excellence and supporting Key Customer and Delivery & Installation teams:• Manage day-to-day operations.• Oversee delivery and installation processes.• Collaboratively drive strategic inventory decisions in partnership with sales and supply planning teams.• Fosters an agile, customer-centric environment to ensure timely and efficient delivery, installation, and inventory management.• Identify areas for process improvement and resolve escalated issues.• Implement strategic initiatives to optimize operations and support seamless communication across departments and with 3PL partners.

Rosemont, Illinois, Us

Led the origination of a Customer Success team. Manage and develop a Customer Success team responsible for executing cross-divisional initiatives and solving complex customer issues. Strategically focused on value realization contributing to increasing customer retention, reducing churn, customer growth, and increasing revenue. • Create and drive service programs enabling the company’s growth strategy. e.g., Developed and implemented innovative service programs by partnering with operating groups across the customer service and sales organizations leading to improved customer experience.• Ensures execution of high-priority projects for key customers to optimize the operational performance of products, systems, and processes. E.g, Led eight cross-divisional projects in three years to proactively upgrade 80k units across 5k locations.• Interact regularly with key stakeholders on project updates and frequent critical business updates with senior leadership. E.g., Presenting quarterly and monthly business reviews with C-level customers.

Rosemont, Illinois, Us

Led the transformation of service support for Planet Fitness, a $1.5 billion organization with 2039 locations in all US States and 6 countries. Develop support plans unique to customer needs, collaborating cross-departmentally to execute.• Critically analyze customer challenges to identify customer experience opportunities. E.g. Developed and executed a successful inventory management strategy in Latin America, reducing customer service resolution time from 10 to 2 days.• Serve as the “face” of customer service, fostering relationships by participating in customer consultations to improve post-sales support and product quality and enacting “Voice of the Customer” activities across different functional groups.• Analyze processes to identify operational improvement opportunities. E.g. Developed Standard Operating Procedures specifically to improve customer experience. Improved post-install email response time from 4 days to 1.

Vernon Hills, Il, Us

Developed and cultivated customer relationships to grow sales revenue in the Healthcare segment, supporting a four-state region; PA, NJ, CR, and RI. Worked with C-Level Customers, Directors, and Managers across healthcare facilities ranging from 1000-bed hospitals to single-doctor practices• Developed strong competencies in IT services, aligning solutions for customers based on needs. E.g. Conducted consultative sales meetings leading to $500K of revenue within 1-year.• Collaborate cross-functionally to develop and implement solutions for customers. Partner with vendors, services team, finance, and solutions architects.• Cultivate relationships with key partners and customers to increase sales and market share.

Rosemont, Illinois, Us

Executive Mba

Bachelor Of Science (B.S.), Management

Aa

Education record